Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sent a threatening collection notice. When I called and asked questions the "person" refused to answer, yelled, cursed, used personal discriminatory insults, and disconnected every call. Beyond unprofessional. They need to close the claim, I will not lay money after such unethical, inhuman, probably illegal treatment, especially without providing all of the actual information.

  Business Response

  Date: 06/13/2025

  This complaint is totally without merit and is worthy of expungement. 

  He contacted our office at 4:42 pm after receiving a collection notice that he describes as "threatening". The notice was a simple and compliant notice. 

  Once I described the matter and read him notes from our client that contradicted his story, he became abusive and extremely aggressive. Yes, I did hang up on this debtor as I am not required to be on the receiving end of this kind of conduct with his vulgarities. 

  When this file came to our office it came with a warning as this debtor had abused the staff of my client on numerous occasions. 

  His conduct does not warrant being rewarded with any adjustments whatsoever. 

  Thank you for your attention

   

   

   

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company stated they received false information about me and assumed it to be true. He quickly yelled, used profanity, discriminatorty remarks, and gave me the address and told me if I'm really tough to show up in person and see what happens. He was completely unprofessional, disrespectful, and took pleasure in being offensive. He refused to answer legitimate questions and repeatedly hung up after making disgusting comments and personal insults.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********** ****
  
  
  
  
   
  

• Initial Complaint

  Date:04/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of transaction - February 11th, 2024 - Amount of money paid - $513.01 - Commitment - Teamviewer account should be re-activated - Nature of the dispute - I wasn't aware of the automatic renewal. I understand that this was my error so I paid the amount via paypal as instructed. They have not returned any calls to re-activate the account and it has been two months now. Teamviewer tells me to call them. - The business has not tried to resolve the problem because they don't answer calls or return messages. Spoke to receptionist who would relay the message and nothing has been done. - Account information:Invoice No: ********* File No: ****** Total Due and paid - $513.01 Paypal transaction ID - *****************

  Business Response

  Date: 04/19/2024

  We acknowledge the complaint.

  The payment from ****************** posted on March 24th 2024. We do remit frequently to TeamViewer and her remittance is scheduled to go with the next batch.

  If ****************** had communicated with us her desire for a reactivation key, I would have told her to pay her invoice directly to TeamViewer and she could have arranged for that and saved time. In addition, this file has been in our office for 6 months and she could have paid it much earlier. This invoice was initially due July 4th, 2023. 
  

  We will attempt to speed up her reactivation process with our client, and ****************** is welcome to call me directly. 
  

   

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company has tried this before. I made a Complaint on BBB and it disappeared. That was from an Email. Now this is a physical Mailed Letter. Invoice # ********* File # ****** Amount of Collection which is totally FALSE. Never have Heard of or used this Company. They didn't even use my last name on Bill. Says TeamViewer Germany GmbH has placed this delinquent Account for this Collection. Funny, they only Take Checks By Phone, Credit Card, Wire Transfer also PayPal with a QR code. Sincerely from *********************** I would like this REMOVED IF ON CREDIT REPORT. I WOULD LIKE THIS REMOVED, PERIOD! Thank You, ****

  Business Response

  Date: 05/15/2024

  ********************* received one single letter from my office. He never bothered to call this office or to write that the matter is disputed. Had he done so, the matter would have more than likely been closed out. 
  

  His remedy is credit repair. This was never reported to any credit bureaus.

  In view of the above, this complaint should be listed as resolved.

   

  Thank you
  

   

   

   
  

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in and spoke to the receptionist after getting a delinquent notice because an employee signed up for a team viewer subscription for the business with no authority. I was explaining that not one employee should be able to sign up a company for a subscription without any identification or identifying numbers. This employee had an email and a credit card. His credit card got turned off after he had unapproved charges. The receptionist told me that it sounds like I have no control over our employees and then argued with me and threatened to put this on our business credit report and id have to explain that to my boss. I explained to him that I am the chief administrative officer for the company. I called in to discuss the bill and explain that an employee should not be able to sign a business up for a subscription with no authority. Any new customer thing I sign up on behalf of the business I have to provide the *** number. He told me that the *** number was a useless number and meant nothing. I'm sure the *** would disagree with that. The receptionist was soo unprofessional and abrasive. Absolutely uncalled for and unacceptable. After stating the *** number was pointless he hung up on me. I will also be calling team viewer. The employee paid for a year subscription back in August of 2022. They set it up on automatic renewal but the service was never used. So after the card was no longer being active they sent it to collections. There was not a service provided to be charged for.

  Business Response

  Date: 02/26/2024

  We acknowledge receipt of the complaint.

  The complainant already gave a somewhat accurate explanation, but it lacks a legal foundation. 

  When an entity orders any type of goods or services the individual is less important then the entity. It is a debt of the entity and not the individual. According to the complainant they are not responsible for services that were used for the benefit of the entity because the employee lacked authorization. That is an internal issue that the complainant needs to address, and not the fault of our client who honored their end of the agreement.

  Further elaboration is unwarranted, and we closed the file as it was too nominal to invest further expenditures.

  Thank you for your attention
  

   

   

   

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally paid for a one year license for Teamviewer, starting in Nov 2021. In Nov 2022, TeamViewer contacted me to renew my license via email. Due to my card expiring, the subscription lapsed. TeamViewer sent me an email on Dec 2, 2022 (Subj: [FINAL NOTICE] Payment required to continue using TeamViewer) stating: "**** *** ** ****** ** * ***** ******* ** ***** ****** ******** ******* *** **** ********** ******* *********** ******* ** ** ** ********* ***** *** ** *********** **** ********** ******* **** ** *********." I replied on Dec 13, 2022, when I saw the email: "I didnt want to renew my account. Please cancel it. I have not used the account since the renewal." Instead of canceling my subscription, which had already been suspended and was not paid, TeamViewer created a bill and sent it to a collections agency in *******. I received a collections notice via email on January 4, 2023 which solicited payment via bank transfer or PayPal. The original amount they billed me for was ****. Since being transferred to collections, the debt collector has added fees totaling ****. I am shocked by the level of unprofessionalism and aggression displayed by this company in their pursuit of payment for a service I did not want or use. I made one attempt to contact the company via the phone number provided. I was routed through a phone menu specifically set up to handle calls about unfair invoicing practices, and the man on the other line told me only to "be more careful what you sign up for! This is not standard practice for a subscription business model. I can think of no other company who claims the customer owes money for a future service they have no access to and for which they have no wish to use. And then threatens and actually DOES send the customer to collections. This is unethical and predatory. Again, I did not want to renew, requested cancellation, and I have no access to the service. Yet they sent a bill to collections for a service I am not using nor want.

  Customer Answer

  Date: 07/17/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Allen and Associates regarding complaint ID ********.
  
  Sincerely,
  
  *****************************