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Business Profile

Collections Agencies

MCU and Associates, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received multiple notices from MCU and Associates LLC, the latest dated January 17, 2025. They list a client account # of ********* and are attempting to collect a balance due of $241.89 for an unpaid subscription to the **************. I have never subscribed to The ************** nor ever received The **************. This is a scam and I expect them to delete the false account and the balance due. Thank you.

  • Initial Complaint

    Date:02/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/31/2024, I have received a ******* letter, dated 1/17/2024 from MCU and Associates, telling me that I have an overdue balance at the New *********** The letter claimed that I have a client account with the New ********** of *********. I have no such account. The amount due appears to represent a home delivery service, $80.92. I do not have and did not order home delivery from the New *********** I am not getting any New ********** newspapers delivered, though I have a digital-only subscription. New ********** web account status shows my digital subscription is fully paid. Specifically, when I contact the Times, they tell me I owe nothing. Six months ago, I cancelled a NYT All Access annual subscription, formerly billed through my iPhone account. This remains cancelled. MCU and Associates needs to stop collecting this false or erroneous debt.

    Business Response

    Date: 02/08/2024

    Hello,

    We can confirm the account is cancelled, $80.92 balance removed and account pulled from collections.

MCU and Associates, LLC is NOT a BBB Accredited Business.

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