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Business Profile

General Merchandise

Discount Factory Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dat Of Transaction was 12/17/2023 a I phone 12 was purchased and my account was charged. It took four days and it said order processing. Four more days and it said order verification and processing. I have used their contact form on 12/20/2023 Letting them know my card was charged and i was worried as i had not recd an e mail confirmation. There was no reply so I tried a second contact form and it will not accept my inquiry. I think my money may be long gone Order Ref # ********* Inv # ************ I Phone Ref #**********

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a message chair from them on 11/12. And instead of getting a chair I received a hat. They emailed me back and said someone in the ware house sent the wrong item and if I wanted it replace I told them yes and I havent herd from them on sending me another one all I want is my message chair I ordered if the cant give that to me my money back. Thank u *************************

    Customer Answer

    Date: 02/05/2023

    At this time, I have been contacted directly by Discount Factory Store regarding complaint ID ********, however my complaint has NOT been resolved because:

     

    They emailed me back and said they will talk to me about my hair on the 6th of February. They get back to work  then they are on vacation due to holidays. I will keep you informed if they do send me  a chair or money back at that time Thank u for your help

    *************************;

Discount Factory Store is NOT a BBB Accredited Business.

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