Complaints

This profile includes complaints for Spotless Gutter Cleaning & Repair, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spotless Gutter Cleaning & Repair, Inc. has 2 locations, listed below.

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  Spotless Gutter Cleaning & Repair, Inc.

  205 Elm Place Unit 1 Mineola, NY 11501

  
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  Spotless Gutter Cleaning & Repair, Inc.

  71 North Avenue New Rochelle, NY 10801-7403

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, April 9th, Spotless ******************************** Services sent two workers to my home to inspect the roof and to make a repair on a gutter corner that was leaking. (That corner was the reason I contacted them, and yet I was told they have a minimum charge for a visit, thus I agreed to a full inspection. Cost: $477.51) Company owner **** [I'll not include his surname, unless requested) selected that day for the work, "weather permitting," he wrote me. In fact, I later learned from experts that such work should be done when rain is not forecast for 48 hours, which was not the case here. The rain apparently prevented the silicone placed in the "repaired" corner from drying. I got up on a ladder and noticed about 2-3 inches of undried silicone "goop." I complained, and **** said it would be fine or his team would return. But I made clear by phone that I would likely seek a refund, since I did not trust the company, given that experience. (Apparently, they like to take as many jobs as possible, even if rain is forecast.) **** said by phone that he's never had a customer climb a ladder afterwards to touch the goop. I told him my father was a contractor and that I'm handy and do most of the house fixing here. Glad I saw and touched it, since it was clear that they hadn't done the job correctly. I can share that phone conversation. Last week, rain again started leaking from that corner, which apparently had also been poorly mitered by his workers. I sent **** an email on Dec 15th, and again on the 20th. No response to my request for one of his workers to return to get it right. Therefore, I will retain another company, and insist on a full refund from Spotless Gutter. If need be, I'll file a Small Claims court action, but I'm hopeful it won't ne needed since BBB is now involved. Moreover, I'm not interested in writing an Internet review; I just want to get on with it and bring a reliable company in. Thanks very much.

  Business Response

  Date: 03/06/2023

  Customer originally agreed to have a ********************************************* service and miter replaced. During the gutter cleaning a full inspection was provided and a list of additional repairs were needed. Customer scheduled the additional *********************** and stated the original miter that was done during the gutter cleaning was still leaking. We informed him that we would take care of the miter at no additional cost the same day the other work was being completed. The customer cancelled the work order which included resealing the original miter that was replaced. Since the complaint the issue has been resolved. We issued a refund for the cost of the miter ($150) and as a courtesy we replaced the miter.

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********.  I ACCEPT the settlement, but REJECT the message the business sent with it.  That message paints a distorted picture to try and hold the company in an extremely favorable light.  In fact, the initial work that was done with a heavy rain forecast goes against industry standards. And the fact that they scheduled to redo it AGAIN on a rain day made me realize that I didn't wan them to do any future work. I asked for a partial refund, which was ignored.  Months later, with the problem getting worse, I again asked for a refund.  I was ignored.  I filed this case, and suddenly I'm not being ignored.  Here's the kicker: Before the weekend, when an executive there proposed the settlement (a repair and a partial refund), I accepted it and suggested perhaps we could reset the relationship in the Spring when I might do major work.  But then I read this misleading message. So there certainly won't be any future relationship. Thank heavens for BBB.  Thank you.

    

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 03/29/2023

  The issue has been resolved directly with the customer. We issued a refund for the ********************** work and as a courtesy we re did the repair. 

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************