Complaints

This profile includes complaints for Modern Disposal Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Modern Disposal Services, Inc.

  4746 Model City Rd Model City, NY 14107-9999

  
• 

  Modern Disposal Services, Inc.

  Post Office Box 209 Model City, NY 14107-0209

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Modern Disposal Services for unprofessional conduct, failure to process a valid service cancellation request, and unauthorized billing.
  In February 2025, we informed Modern Disposal that our warehouse was relocating to another state outside of their service area and no longer required garbage collection services. This cancellation notice was properly requested by one of our employees.
  Despite receiving our request, Modern Disposal failed to cancel our account and continued to bill us. When I followed up, I spoke directly with the sales manager, who was shockingly rude, aggressive, and unprofessional. She admitted they had received the cancellation but claimed they needed to “verify” the information, something never communicated to us, and no attempt was ever made.
  More troubling is that after admitting they had our request, she stated, “It’s not my problem that you paid,” and refused to refund any charges.
  Since March 2025, we have been wrongfully charged a total of $437.17 for services that were not used and should have been terminated. These charges are not only unjustified, they are fraudulent.
  I have made several follow-up attempts by phone and was repeatedly told someone would call me back. No one ever has. This is unacceptable and shows a complete disregard for accountability and professionalism.
  
  I am demanding:
  (1) An immediate and full refund of $437.17 for charges made from March to present, mailed to our new office address at *** **** **** ******* ***** **** *** ***** *** ******  (2) Written confirmation that our account has been permanently closed;
  (3) Assurance that no further charges will be made to our account.
  
  If this issue is not resolved immediately, we will escalate the matter through legal channels and pursue all available remedies for fraudulent billing and lack of response.

  

  Business Response

  Date: 07/03/2025

  A call was made , followed up with the customer . issues were all resolved after reviewing the account.  Customer is very satisfied, appreciated  the call back  as well as the follow up email .   

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/27/24 at 8:45am
  The Garbage men that come down ***** st. or **** pl. off of **** st. (dont remember which it is) are consistently holding up traffic and making up fake laws as to why they cant move their garbage truck over to the side, when i see garbage men move on the side of the road on the DAILY. This is the second time this has occurred, cars will pile up down the street because these two men seem to find enjoyment out of making up rules of the road.. then this is the second time he walked up to may car and aggressively asked me to back up... why? I'm not doing anything wrong but turning off of my street.. causing a severe pile up. I dont get it, but its starting to become a pattern with these two so I grabbed the license plate off their vehicle. I think these two need to be assigned a new route - if this continues to happen I will take it to court. This is borderline harassment towards the people of Williamsville who are just trying to drive to work in the morning and it seems like the two get pure enjoyment out of causing so much stress in the morning. When i told the man that walked up to my window aggressively that "i don't see why i should move when you have the ability to pull the vehicle over to let people through" he says " so you're not gonna move?" without me answering he yells to the other guy and the car in front of me "she's not gonna move" .. and then his friend who's loading the trash starts DANCING... cause they think its funny? Like i said, if this happens again, I will continue to escalate this issue as these two are CLEARLY making up laws to cause accidents (first occurrence) & clusters of traffic on unnecessary streets. I would like an email or call follow up about this issue.

  

  Business Response

  Date: 03/27/2024

  Thank you for letting us know about the situation. You may not be aware, but our vehicles are equipped with a camera system that allows us to see in the cab, behind, in front and alongside of the truck. The events, as you described them were validated by reviewing the video. We apologize for the interruption to your day and the unprofessional actions of the employees. As we just spoke about, we will address the situation accordingly per your request.   Dennis

  Customer Answer

  Date: 03/28/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ****** ********

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have never had an issue with Modern until the last few months when they changed their routing schedule seemingly out of nowhere. Our family (including young children) is violently woken up at 4:30am multiple times a week and it’s having adverse effects on our mental and physical health. We’ve tried to resolve this issue through multiple mediums to no avail.
  
  This morning, 12/6/2023, I called into Modern Disposal at 716-754-8226 and spoke to a man in their customer service department to better understand the issue and what could be done to adjust it. This customer service representative informed me that there's nothing he could do about it, but could send an email to the supervisor of routing letting them know about the issue. I asked if I could instead follow up with that supervisor and was told I was not allowed to speak to them. I then asked if I could speak to the supervisor of the customer service representative I was on the phone with and was again told that I could not speak to anyone else on the phone, nor that anyone would be following up with me to help resolve my issue. I am a very understanding person, but his absolute unwillingness to help me or let me speak to someone who would help me was unprofessional, rude, and unhelpful. There was a complete lack of empathy or understanding from this customer service representative to try and help me get in touch with someone at the company who could potentially help resolve the issue and this is not acceptable.

  

  Business Response

  Date: 12/07/2023

  12/7/23 

  Operations Manager Ronald F****** from Moderns Elk St. location spoke with Mr. ************ at approximately 4:00pm.  As Modern Disposal understands the written complaint from Mr. ************, he and his family are being woken at 4:30am several times a week.  Mr. F****** confirmed the time on the phone call with Mr. ************. 

  Our residential routes do not deploy until after 6am.  Our commercial routes do deploy earlier but we do not have an account near this residence, however, a competitor does service an account near Mr. ************'s residence, and we would encourage him to verify where the early service is occurring and identifying the company that owns the container. Modern does plan to continue to investigate as well to verify it is not a Modern employee committing the disturbance. If it is determined it is, the situation will be addressed via discipline. 

  OM F******* as we do with complaints, spoke with all drivers that service that area and reiterated our noise ordinance compliance expectations. 

  OM F****** also provided Mr. ************ his cell phone number in the event he needs to reach out and have an additional discussion. 

  We hope this satisfies the complaint.
  
  

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ****** ************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for garbage disposal through Modern Disposal. Rodents tore my garbage can up so now there I no lid. I requested a new can but the city is backed up. Now every week I have to call Modern to have them come back out because the Stupid drivers won't pick it up. So this week I stood out there to make sure they would pick up the trash but they didn't when I said that he had to based on their policy he got Ignorant. I'm tired of this. This is not what I pay for.

  

  Business Response

  Date: 08/09/2023

  Although it is the City's responsibility to issue a replacement container, I will have our supervisor reach out to *** to see if the replacement can be expedited. The drivers are unable to SAFELY empty the container due to its condition. I have asked a supervisor to reach out to the complainant and explain what actions we are taking. Once the container is delivered (City *** responsibility) and the conversation with the complainant occurs, I will update the complaint with final resolution. 

  Customer Answer

  Date: 08/10/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ******* ********

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of the city of Niagara Falls, NY. I live at *** **** **. “Modern Disposal” is in charge of collecting our refuse. We pay an obscene refuse fee every year and garbage taxes. About 4 months ago the wheel on the garbage can that the company forces us to use broke. We called and they said they would drop off a new wheel. They never did. We called again and nothing. For the past 4 months we’ve had to drag our garbage can to the curb for pickup due to the broken wheel. Now we have a hole on the bottom of our can from having to drag it and rodents and critters tore up our garbage leaving a huge mess in our yard multiple times now so we can no longer use the can that the company/city won’t fix yet forces us to use. We can’t use it. So we have to use a normal trash can now until we get a brand new can. Well, the company picked up everyone else’s trash except ours. Which I’m assuming is because it’s not a can provided by them but as I mentioned above we can’t use the can provided by them and they refuse to fix it. We either can’t get ahold of anyone for weeks or they tell us they’ll fix it and never do. And now they’re not collecting my trash for a problem they created!! This is terrible business. I am a paying resident. I am 6 months pregnant and there is nothing I can do about this issue. The company has to replace my can and in the meantime, service the can that is actually operable. Please help me resolve this issue. Thank you!

  

  Business Response

  Date: 02/03/2023

  The City of Niagara Falls provides the parts to repair containers, not Modern. Modern is given the repair list from the city and the parts to fix the containers. The resident has to contact the city for repairs.  The City of Niagara Fall replaces residential carts, not Modern Disposal. The resident needs to contact the city, to request a new container. Thank you.

  Customer Answer

  Date: 02/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******* *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, Dec. 20, garbage fell out of the trash truck into the street at the end of our driveway. I called Modern to have them pick it up. I called again the next day and they said they up to 48 hrs according to policy. It is now over 48 hrs and when I called again they said it would be when they could get around to it. We want the trash out of the street at the end of our drive before the snow and ice hits.

  

  Business Response

  Date: 02/03/2023

  Driver Supervisor spoke with resident. Apologized for the situation. Resident recalled the truck being Green which would be Waste Management and not Modern. Both service the area. At this time no other action is needed other than reminding our employees of picking up after themselves should they drop something. 

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have pick up service with Modern and have had my garbage not picked up multiple times. Every time we call and the service agent says they will send someone with in 24 hours. Three days later I took my full cans back in. Today again they missed pick up and service agent that we called didn’t care or apologize about inconvenience. She said in nasty tone” I don’t know why they didn’t pick it up!”she said she put a call out. My garbage is still at curb not picked up. I pay for 6 month of service up front and have no recourse other than wait and leave them after six month is over.

  

  Business Response

  Date: 02/03/2023

  Operation manager is contacting complainant and once resolution is communicated - complaint form will be updated.