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Business Profile

Construction

AP Home Improvements And Concrete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 21, 2021, I paid AP Home Improvements and Concrete $5,700 to repair the foundation of my home and waterproof my entire basement. Water is still flowing into the basement. I have repeatedly asked the business to come back and fix the problem to no avail.As a relief, I am requesting foundation repair and that waterproofing of my basement be done immediately. Both are outlined in the contract. If the business cannot fulfill its obligation, I would like to be given a full refund.

    Business Response

    Date: 06/18/2022

    We are trying to resolve this issue with the customer I told him he needs a new ********************** foundation he doesnt wanna pay for a new concrete foundation I cannot install one for free it cost a lot of money to do that I have told The customer if we come back to fix The work on the contract Was just Waterproofing We are willing to do that again if it doesnt work it is out of our hands As he needs a new concrete foundation.

    Customer Answer

    Date: 06/21/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     In the contract that we signed, the business guaranteed that no more water would go into the basement after the work was done.  We paid $5700 and we still get the water in the basement  The first contract was not honored and now he wants to come back and charge us more money.   Besides that, I am uncomfortable continuing to work with this business.  I was told via text 4 times that he would be there to fix the situation, but he never showed up   I cant afford to take off  of work again until we go to court.  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 06/27/2022

    We tried to communicate with the customer to make things right customer do not understand he needs a new ********************** foundation Plus another contractor try to fix the problem he could not fix it We are uncomfortable working for this customer because he thinks he knows The way the job should be done who is the contractor here!!

AP Home Improvements And Concrete is NOT a BBB Accredited Business.

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