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Business Profile

Medical Billing

Acrologic Business Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** has been paid by insurance (receipt of payment verified) and they are requesting duplicate payment by consumer and threatening to send to collections. This is the parent ******* of ***************** Services.

    Business Response

    Date: 12/22/2023

    Dear *******, 

    We hope this letter finds you in good health. We recently received your Better Business Bureau (BBB) complaint, and we appreciate the opportunity to address your concerns.

    After a thorough investigation, it has come to our attention that there might be a misunderstanding regarding our company. We would like to clarify that Acrologic Business Solutions, LLC dba Medical Billing Wholesalers (MBW) is a ************************ (RCM) company, specializing in Medical Billing and ****** services. We are not a patient statement company, and it appears there may have been confusion with another entity. ********************************************;

    We work with our clients and have printed patient statement on their behalf but we are not patient statement company. 

    We understand the importance of clear and accurate communication, and we sincerely apologize for any inconvenience this may have caused. To ensure that we address your concerns promptly and effectively, we kindly request additional information regarding the specific nature of the issue you encountered. Please provide any relevant details or documentation that will assist us in better understanding and resolving the matter.

    Once we receive the necessary information, we will take immediate steps to rectify the situation and prevent any recurrence. Our commitment to customer satisfaction is of utmost importance to us, and we want to ensure that your experience with us is positive.

    You may reach us at ***** <*************************************> or respond to this letter with the required details. We appreciate your patience and cooperation in this matter and look forward to resolving the issue to your satisfaction.

    Thank you for bringing this to our attention, and we value your continued partnership with MBW.
    Sincerely,

    ***************************

    CEO

Acrologic Business Solutions, LLC is NOT a BBB Accredited Business.

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