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Business Profile

Flight School

Take Flight Aviation, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flight School.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Take Flight Aviation is a flight training school.Take Flight allows their students (me) to create an account and deposit a large sum of money to be debited as each training progresses. I deposited $20K and after many flight instructions I still had a little under $5K left on my account with Take ************************ attached the entire email correspondence with Take Flight for your review, but here is the summary:On May 4th of this year, I emailed Take Flight asking them to refund my leftover $4,920.54, since I was not going to be able to continue the training.4 days later (May 8th), without receiving a reply I asked again for the refund.8 days after that (May 16th) ********************* responded that I should receive payment by that Friday (May 19th).On June 6th I sent an inquiry email since no refund check arrived by then.On June 14th I sent another email wondering what is happening and concerned about their lack of reply to my inquiry.On July 5th I sent another inquiry email without any response from them for almost 2 months!On July 10th I sent another email asking again what is going on. I even offered them to just write the check and leave it on the desk for me to pick it up.On July 12th I sent another email, again offering to pick the check up personally.Finally, on July 13th I get an email from **** without any timeline of when they would send the check. Simply saying that I am "on the list" and that they "are working to process it promptly".16 days later (July 29th), I sent another email requesting a better response, since I still had not received the refund check. Again offered to pick it up personally.On August 2nd I sent my last email attempt to get it without taking any further action.So, it has been way over 3 months and still no resolution in sight.I also called and left messages without any reply.I am simply asking BBB to help me get my promised refund check promptly.

    Customer Answer

    Date: 09/08/2023

    Better Business Bureau:

    At this time, I have not been contacted by Take Flight Aviation, LLC regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for over 2 months to get surplus funds refunded to me. After the owner (****) agreed to refund those funds 2 months ago and send me a check, they refuse to return my calls, emails or txts. I am owed almost $1,800.

    Customer Answer

    Date: 11/08/2022

    Better Business Bureau:

    At this time, I have not been contacted by Take Flight Aviation regarding complaint ID ********.

    Sincerely,

    *****************

Take Flight Aviation, LLC is NOT a BBB Accredited Business.

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