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Business Profile

Propane

VEO Energy Systems
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for VEO Energy Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Ac A

      Date: 03/05/2025

      Imagine being surprised not once, not twice but 3 times by *** delivering propane to you havent asked for. After they promised you the last time they would not do this again, no automatic deliveries, then being hung up on by their employee because they are so unprofessional they cannot handle a complaint and finish a conversation w/you, talk over you & hang up on you when you are trying to pay your bill & sort out what went wrong yet again.When VEO set up my account they agreed to let me call when I needed propane delivery.I was told prior to my recent delivery of biofuel on Mon 2/24 that my bill would be $344 after the credit I have. Tue 3/4, I was told I have a past due bill of $643 that includes a past due balance of a propane delivery in March when I have no knowledge of any propane delivery. I cant have surprise bills because I cant afford ***** trying to pay my ********** people cannot take criticism w/out hanging up on me, talking over me & accusing me of being rude when youre essentially stealing from me by delivering things I told you not to that you agreed you wouldnt deliver.Update: They admit they were wrong yet decided they were going to just come get my tank & take it away tomorrow, in the middle of winter, leaving me without propane, hot water or a stove that works and charge me $175 for them to do so. Way to treat your customers after youre the ones who messed up *********** again.All of this could have been avoided had VEO stuck to the agreement they initially agreed to w/me when my account was set up & to have been able to have a conversation w/me when I was voicing my rightful complaints about what was going on & to rectify the problem instead of hanging up on me. But to take it a step further & take away someones hot water in the middle of winter which could cause my pipes to freeze & the ability to cook food is beyond nasty.I paid for the propane that is in that tank. I never said anything about coming & taking the tank away.

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