Reviews

Review Details

• Review fromRYAN G

  Date: 02/12/2025

  1 star
  Lifetime warranty? What lifetime warranty. Crazy how you can spend $200+ for peace of mind that the cover will last but only took less than 2 years and the cover is already deteriorating. Asked for warranty replacement and they are charging nearly half of what I paid for the item.

• Review fromJoseph L

  Date: 01/01/2025

  1 star
  READ THIS BEFORE PURCHASING: I purchased a carcovers.com platinum cover with gust straps and they failed with the first 20mph wind in my home state of New Jersy only 35 days after purchase. Carcovers.com suggested I purchase gust straps in case of wind, however their warranty does not cover any damage that may occurr from such failure of straps. This damage occurred after the 1st lite wind that we received, and the gust straps purchased through carcovers.com failed. The gust straps included bungee cords and alligator clips. The clips broke, and the bungees snapped back. My car paint chipped from this strap failure. Bad design, and worse customer service and warranty. After I reached out to carcovers.com, they conveyed that since the damage occurred after the 30 day purchase period, carcovers.com would not warranty the cover for replacement. I never asked for replacement or refund, I asked that they would consider repair to my Mercedes.... their answer didn't even consider my complaint, nor did they react to the picture I sent them with the damage to my car. Furthermore, after reading their warranty, they really don't warranty anything. They write stuff, but they shield themselves from everything. The above said, if you purchase a cover from them and utilize the gust straps, expect to have damage to your car. I suggest not purchasing anything from this company. NJ Resident and car owner

• Review fromLee B

  Date: 12/16/2024

  1 star
  I have purchased a total of four car covers with this company. The very first one being in 2016 that when failed to keep the water out as advertised me thinking that well. I just got a bad one. I didn't go through the warranty process. I just went ahead and purchased another one and also three additional ones for three other vehicles. The most recent being April of 2024. All of the covers I have received within 6 to 8 months or so start allowing water to seep through onto the car. I do not recommend this company. They want to try to offer you replacements for like $84 a piece when they're supposed to have this fantastic warranty that they do not stand behind. More people need to wait on giving reviews until after they've had the product a while because the quality when first received looks good. Give it time these car covers do not hold up. They start chaulking in the sun and then they also start allowing water to seep through onto your vehicle 6 months to a year out

• Review fromSteven G

  Date: 12/10/2024

  1 star
  If I could give no stars I would. This company is the biggest joke on the internet. Not sure why a company would spend money on advertising when they don't have the inventory to cover demand.... it's not like covers have a shelf life and can spoil. 2-4 day shipping... try 4-5 weeks! I flipped out on their customer service this morning because after being baited along for weeks and told "next week" then again "next week" my next answer I got from them was "it's shipping today and you should notice the tracking move on Monday". Now it's Tues and nothing more than a shipping label has been printed... the same shipping label thats been printed since the beginning of NOVEMBER. This morning I called to see what the problem is now and was told "we should have more stock on Friday." This company is run by a pack of clowns.

• Review fromWm C

  Date: 11/05/2024

  1 star
  They sent me a cover that didn’t fit my car. I called and they said (admitted) they don’t make a cover to fit my car. They told me l could return the cover only if I paid the shipping from CA to NY. I am out $$ because they sent me something they knew would not fit.

• Review fromMartin M

  Date: 10/01/2024

  1 star
  I was initially pleased with my Gold Shield 5L outdoor cover. It fit well and at $150 (with 61% off) seemed like a good deal that can withstand extreme weather conditions, including desert climate (quote: "This five (5) layers car cover is expertly crafted to withstand all weather extremities, from desert heat to severe snow storms, ensuring your car is well-protected."). All was well for 7 months until we hit our Arizona summer and the grey top layer started to pulverize. You could literally blow or tuck on it and see the grey dust fly away and uncover more and more of the white layer underneath. I contacted the warranty department, sent them photos, and they determined I had a defective product and was eligible for a full replacement at no charge. So far, so good. None of the hassles with lifetime warranty others have reported. But after another month of 110+ F. heat, the same started happening. The top layer is disappearing and showing more and more of the white underneath. I don't see the point of applying for a second replacement in less than a year if the product just doesn't live up to the stated climate specification. Even if the company responded to this, I don't see what can be resolved with more of the same.

• Review fromJohn J

  Date: 09/02/2024

  1 star
  I ordered two car covers and both of them did not fit. They were both too tight. Both of the car covers would not fit completely over the cars. I called and I was told that this is the only cover for that vehicle. I told them that it doesn't fit and their only response was that it is the only cover for that vehicle. I would not buy any products from this company ever again.

• Review fromJohn S

  Date: 08/23/2024

  1 star
  They advertise their five layer covers as having a lifetime warranty. However, That is not the case the covers are prorated And depending upon the age of the cover, they will hit you with a charge Ranging from $45-$85 … just say no walk away and do not do business with these shady people again.

• Review fromWalter W

  Date: 08/21/2024

  1 star
  Cheap plastic motorcycle cover for 80 bucks, non-breathable moisture holding, save your money, return policy is a scam as well

• Review fromJawad A

  Date: 05/19/2024

  1 star
  These covers are junk. Materials deteriorate within a year and covers start leaking. They used to have a lifetime replacement warranty that required a $30 shipping fee which I relucatantly paid every couple of years. But now they have changed their "terms" (how can it be legally retroactive to older purchases that was covered under older warranty, I don't know. I will be filing a complaint with the attorney general's office as well). They are just selling a bunch of cheap quality covers and trying to lock you into repeat sales with their BS warranty. If you notice now, they only cover free replacement within 6 months (and you probably still need to pay the shipping). And the NEW terms and conditions state that the warranty is based on the date of the orginal order not the replacement date. For what they want for their "warranty replacement price", I can get an ******** at ****** (rated #1 by ******* *********). Don't be fooled by these guys. They are just scam artists.