Reviews

Review Details

• Review fromRay S

  Date: 04/17/2023

  1 star

  Ray S

  Date: 04/17/2023

  I was a customer for two years. They replaced our boiler, which did not work well from the get-go. When I asked to speak to the owner of the company, because I wanted to talk to someone in charge, I was told that he was too busy and uninterested in speaking with me. I will not use this company again. Terrible customer service for a loyal customer.

  Innovative Air Solutions

  Date: 04/18/2023

  It is a hot water heater, not a boiler. It works fine. There is nothing wrong with it. The repair is to your street water pressure. You have an incorrectly installed expansion tank done by someone else. You have high water pressure from the street. Don't blame it on the hot water heater, You are wrong. You were speaking to someone it charge, but you demanding the owner for an unwarranted reason. You also were not told I was too busy or uninterested, so please don't add nonsense to your claim. I responded to your nasty email yesterday. I kindly explained to you that I have been out of the office for almost two years. I also explained that you don't need to speak to the owner of a large company about a minor repair like this. My staff was handling it just fine. I also offered you a free service contract in good faith because you felt it was necessary to mention it. I didn't feel i needed to tell you that I am out for the last two years because my wife is dying of stage IV breast cancer. Are you still demanding to talk with the owner of the company about this house water pressure repair? Doesn't seem all that important to speak to the me anymore does it? Have I now made enough attempts to explain to you that it doesn't warrant you speaking to the owner, and it has nothing to do with bad customer service or me not being interested. Your purpose yesterday was not to speak to me to clear up the issue, it was to prove a point. Hope it worked.