Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Solar panels failed to abide by the terms of the contract and failed to both submit the necessary paperwork, and also, failed to pay the necessary amount for the application. The company, specifically *****************, has lied to me multiple times saying the paperwork was in and it was in the final review process. Because of this deception, the loans I worked so hard for are have been rescinded.

  Business Response

  Date: 11/27/2023

  Hi - we have provided  the customer with a refund. The check was sent the week of nov 20.

  thank you.
  

  Customer Answer

  Date: 12/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  Referencing complaint #********, the vendor has stated several times he would pay and had not. I would like to reopen this complaint.

   

  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 01/07/2024

  I mailed a refund to customer to the address he gave me, it was returned by the US PO. So I arranged to have the refund sent by wire transfer. that was accomplished on December 22, 2023.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this business to please stop calling me numerous times and they keep harassing me.

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 27, 2020 I signed an Installation Schedule Agreement with American Solar Partners. On November 9, 2020 I was approved for a loan of $22,000 to purchase solar panels for my house.Since then, I've had nothing but issues with the solar equipment. Most recently, an inverter that they already replaced once stopped working. The most recent problem began back on 5/28/2023 and I called *****************, the owner of American Solar Partners, when I noticed the loss in solar production on their monitoring app. Since then, he has directed my requests for repair to ******* and hasn't answered my phone calls since (his voicemail is also full). ******* the repair technician has admitted that the system is not working properly and has promised time after time to have the inverter sent to the property for repair. Several times throughout the summer, he has asked me to wait **** more days for the inverter to arrive and nothing has ever arrived. He also told me that there was a firmware update that fixed the broken inverter but this turned out to be false. I have requested the tracking number of the inverter package several times and ******* never gives it to me. The business is committed to a 25 year manufacturers warranty and 10 year labor warranty.I have warned them several times that I will be contacting the BBB, the *** attorney general, and will be hiring a lawyer to resolve the issue. This has had no impact on their urgency in fixing the problem. I have already lost an entire Summer of solar production and do not want to deal with any more empty promises. The advertisement that I first saw was distributed through my union, CSEA. The following link is very similar or possibly the same as the leaflet that was distributed throughout my office. ********************************************** Please let me know if there's any other information needed.Thanks,-***********************

  Customer Answer

  Date: 09/25/2023

  At this time, I have been contacted directly by American Solar Partners regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

  American Solar Partners told me that they would be arriving on 9/18/23 to fix the inverter but never showed up or called me to cancel the appointment.  I took the day off work to meet with them and they no call no showed.

   

  Now they are telling me that theyll have someone come out to fix the inverter on 9/28/23 but when I email and text them asking what time, they dont respond.  My solar panels have not been generating power all Summer and it  seems like theyll never get fixed.  Its frustrating to work with a company that is not honoring their warranty policy and not even communicating with me to resolve the problem.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding American Solar Partners has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company to install solar panels on my home, I placed $ ******* down toward the installing the panels . this order was placed August 23 *****. I have called this business several times and was told they were getting permits to do the work. For the last four times i called I do not get an answer. Since there has been no communications from them nor any attempts to do the work, I am requesting a refund of my money from them.