Complaints

This profile includes complaints for Mendez Instant Printing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mendez Instant Printing, Inc. has 2 locations, listed below.

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  Mendez Instant Printing, Inc.

  188 Atlantic Ave N New Hyde Pk, NY 11040-5028

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  Mendez Instant Printing, Inc.

  72-28 Roosevelt Avenue Jackson Heights, NY 11372-6335

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to mendez printing on April 3,2023 to get tshirt print for my mom memorial service which took place on April 15,2023. ********* is the man that was helping me . i told him i would like to order 31 tshirt that came up to $378 plus he charge me $25 for set up fee to set picture up on tshirt,plus tax that bought the balance to $438. i made a down payment of $238, that i want to refund back. I told ********************** that I want the picture on the tshirt to be a certain size. i was looking in the shop on some of his tshirt that aready there to see if i could show him exactly how i would like it .but there was none that has a picture on it for me to show. he came with an object and measure and said this is the size it going to be i said ok , but when i was leaving i feel uneasy about him not seeing a picture on a tshirt to see how i realy want it . so I said to him i am going to look in a store at some tshirt and take a picture of a tshirt with how i want the picture and send it to you he said that ok. i also told him just do one tshirt first and let me see how it look first before he did the rest . I asked how much time he needs to have them ready before April 15 . He said 4 -5 business days.On March 31 I was on my way to work had to stop some where before I get to work ,got a call from ********************* after 1pm said he need me to approve on the tshirt ,i said to him i am driving and i am on my way to work and i am running late . i said when i get to work and get settle i will call you . i told him i am going to reach work after 3pm. Ididnt get to call him back because i was extremlily busy that day didnt remember to call. when i got home at round 11:30pm , at 1am i remember that i didnt call him .so i went to sent him a email to tell him that i didnt get a chance to look at any tshirt yet to sent to him ,then i saw he send me a message saying he want me approve the tshirt by 2pm . i was thinking that i spoke to him after 1pm on march 31 and on march 31 at 2pm you send a message telling me you need me to approve the tshirts. i ****** some tshirt shirt on line and send it to him how i would like my tshirt done , he egnore it and appoved the one he aready did and send to me without my approval. i called him in the morning when the store open asked him did you see the picture of ****** i send to you he said yes , so i said why didnt you do it like that , he said he dont have the machine to make the picture like that.i said i didnt approve the tshirt for you to print so you are wrong to do that, which he agree with what I said that he print the tshirt not how i want it without my appoval. i called the next day telling him i am canceling the order since he dont have the machine to do it and found a shop that can do it . i said i would like a refund he said sure that will be no problem. he said send it in writing which i did . but got a reply back that they will be taking $60 out of my money for restocking fee. i spoke with ************************* April 28 whom said she is the manager also email saying the $60 is not just restocking fee it also for the 2 hours ********* spend with me . i didnt spend 2 hour with him and i did not sign any paper are was told i have to pay for time sittng with him or for restocking fee if i cancel my order. and they cannot appoved something without customer appoval.