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Business Profile

Mexican Food

Camino Real Mexican Restaurant II

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mexican Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thursday July 28th 2022 at 7:55pm I placed a take out order valuing at $70.43 at Camino Real Mexican Resturant located at 3811 Brewerton Rd, Syracuse, NY 13212. Items purchased were 3 chimichanga dinners, 2 rice sides, 1 beans side, 1 High Peanut butter pie, 1 Raspberry Donut Cheesecake. What's written in the description on the menu under each item and what I received were two completely different things. What I received was unedible, cold, incorrect and falsely advertised items. "Chimichangas Special Dinner" contained various different ingredients including peppers, onions, tomatoes ect. that were not listed in the description of the item on the website. My house has a member who is highly allergic to onions. Everything had to be thrown out immediately. On top of what was in the dishes being falsely advertised, I received poor quality and undercooked food. I reached out to one of the managers at the store and explained the situation and no attempt at resolving the issue was made, refused any type of refund, refused any type of resolution.

    Business Response

    Date: 08/15/2022

    BBB spoke to the business and the following was relayed:The customer was refunded and this was resolved.

Camino Real Mexican Restaurant II is NOT a BBB Accredited Business.

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