Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Air Conditioning Repair

D.H. Berry Inc.

Reviews

Customer Review Ratings

4.67/5 stars

Average of 12 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromAnne B

    Date: 07/14/2025

    5 stars
    The installers were great. They gave thorough explanations. Did a neat clean installation.
  • Review fromRose M

    Date: 10/25/2024

    1 star

    Rose M

    Date: 10/25/2024

    He punched a hole in my bathroom cceiling instead of calling an accredited roofer. To replace the ceiling, he used the cheapest boards, cut them one to two inches unevenly, and they didn't even reach the molding. When I insisted he put decent molding in he replaced it and did not miter the corners, they don't even reach one another. Completely unprofessional, shoddy workmanship. Refused to call a professional.

    D.H. Berry Inc.

    Date: 07/15/2025

    We went above and beyond for this customer who was assigned to us by NYSERDA. She received most improvements for free including a new bathroom ceiling, that needed a vent and was a mess before we finished off. We installed a white wainscot ceiling that was a big improvement over what was there. Sad, so little appreciation was given for a job well done.  
  • Review fromMarilyn G

    Date: 02/08/2024

    5 stars
    The people that I had to work with were fantastic this furnace replacement
    Was In the coldest days they brought in heaters
    When I asked a question they were very helpful
    I would recommend them also very knowledgeable and price is right
    Job well done
  • Review fromDeanna R

    Date: 01/24/2024

    5 stars
    Quick response. Very fair pricing. Excellent installers. Overall a job very well done!
  • Review fromroger b

    Date: 11/04/2023

    5 stars
    Doug is very honest about what you need, does not upsell or sell you anything that you dont need. installers eric and steve did an excellent job installing new furnace central air and insulation.
  • Review fromAndrea M

    Date: 08/29/2023

    5 stars
    Mr. Berry and his crew were wonderful! They communicated well regarding the work I needed to have done, showed up on time & completed the project quickly & neatly. Everything is working perfectly now!
  • Review fromDon C

    Date: 06/28/2023

    5 stars
    We recently had D.H. Berry install Central Air in our home and we are very happy with results with this company. Doug B**** was very informative with us in our 1st meeting with him during our estimate, he explained the day to day work load and the products that were gonna be used. Steve and Eric the installers were extremely knowedgeable in there jobs and cleaned up each day they were at our home. Overall a great decision to hire this great company for us and would highly recommend them !!
  • Review fromBetty S. S

    Date: 03/27/2023

    5 stars
    I had a great experience starting with Doug Berry to the two service people installing my furnace, hot water heater and insulating the wall joists, etc. They all were professional, respectful and knowledgeable. They were easy to deal with on all levels. They did not mind and answered easily any questions I had before, during and at the finish of installation. I can tell a difference in my house already. I would highly recommend this company and will use them again if the need arises.
  • Review fromPatricia G

    Date: 01/22/2023

    5 stars
    DH Berry recently installed a furnace and hot water tank for us. Great service!!! Workers were friendly, clean and helpful. They help fill out paperwork and told us about incentives National Fuel had available. Would highly recommend them.
  • Review fromAlex S

    Date: 11/30/2022

    5 stars
    D.H. Berry recently installed a new furnace for me, and I couldn't be happier. They are very professional and great quality. Would highly recommend!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.