Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept 2016 my husband and I were victims of identity theft and was notified of a tire purchase from ***** ******.I initially reached out to the ******** ********* ******** regarding this however, they have now assigned the debt to ATKB Portfolio Management. We immediately notified ******* Police Dept regarding this and was assigned a police report ********. For 8 years my ill husband and I have been harassed by phone and emails regarding the above debt which does not belong to us. ATKB refuses to accept the police report and a letter from an attorney stating these above facts. I am hoping you can get this resolved for us. We are senior citizens who have excellent credit and we pay our bills. We were victims of identity theft and they refuse to accept the fact that we never purchased wheels from this company. They use unethical practices by asking us for our driver license etc which they do not need they have the police report and our statements that we are victims of identity theft. Your assistance in resolving this matter would be greatly appreciated. If you need additional documentation for ex police report, etc..please let me know.

  Business Response

  Date: 10/03/2024

  To whom it may concern, The consumers complaint filed is not even close the true events of this matter.   The consumer sent email in response to an email campaign attempting to collect on this debt via settlement.   In their email response they stated they were victims of fraud for this debt and that they are not paying on this and that they were going to contact the BBB as a threat.   We sent a response email stating the account was sold to us and was never documented as Identity Theft (if it was it would have never been sold!).  ATKB also stated in that email response communication that we would need receive some type of documentation to validate this claim, verbal or email communication statements would not exonerate them for a delinquent debt.  THEY HAVE NOT SENT IN ANY POLICE REPORT OR ANY OTHER DOCUMENTATION TO SUPPORT THEIR CLAIMS OF IDENTITY THEFT!  Not at any time did we ATKB state we would not receive a police report to review and validate claims.   There has never been any mention of an attorney as so they state in the BBB complaint to us.  We did receive a response communication in response to our response via email on Saturday 09/28/2024.  Our offices are not open over the weekend.   We have attached this email communication to this response.   In that email stated waiting on police report to be received in the mail (very confusing based on BBB complaint that they filed as fraud 8 years ago) and will send once received and again threatened using the BBB to discuss this matter.   There has not been any further communication or effort to do so on this account since that email.  NEVER ONCE DID WE ASK FOR THE CONSUMERS DRIVERS LICENSE.  That is a complete fabrication.   We do not even know what the purpose of that information would be needed in regards to a debt collection effort.  Further suggests the consumers willingness to provide false information to avoid responding properly to debt collection efforts and using the BBB to try to get debt absolved. We strongly suggest for the consumer to email our company all documentation that supports their claims of identity theft fraud on this account.   From their we will properly asses that information and determine if validates the account being resolved because of fraud. Unfortunately, we have consumers daily try to use verbal claim of Identity Theft Fraud to not respond to financial retribution on their delinquent debt within our office with no documentation to support.   We also have offered for the consumer to contact us by telephone so we can discuss this matter in full detail amicably.  The consumer has never attempted to contact us by telephone.   The email communication response by us and the consumer response is the only communication we have on record with this consumer.  

  Customer Answer

  Date: 10/07/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Good morning,I am requesting BBB to notify ATKB Portfolio Management  to stop all emails and calls.Thanks in advance for all your assistance BBB****** * **** ******** Regards, ****** * **** ********

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have provided the debt collection buisness with my cell phone number and email. The buisness is continuing to call/harass my job , parents , sister , brother's family . I have never lived with them or anywhere else besides ***** ***** ***** ***** since 2016. I also have not signed any documentation saying ATKB Portfolios could share my personal debt loan information. I feel this behavior is a clear violation of the law as I have provided proper contact information in giving them my phone number and email. Further more we have been communicating by email , so their is no reason for them to contact anyone else.