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Business Profile

Car Bumpers

Bumper Bully

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Bumpers.

Complaints

This profile includes complaints for Bumper Bully's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bumper Bully has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product less than a month ago. When I finally got around to trying it on my vehicle I realized it did not fit and also was incompatible with the vehicle. I have sent multiple messages through the website to start a return and have not received a response. I am now coming up on 30 days which is the deadline to return a product. There is no contact info on website, only a form to send a message. This company is shady at best, and predatory at worst. Customers should be able to return the product as per the return policy. I am now stuck with almost a $130 item that I have no use for. I will continue to leave negative reviews and make sure everyone knows NOT to purchase from this company until they respond to my requests. I will also be contacting my credit card company to request a refund of payment.

      Customer Answer

      Date: 06/14/2024

      Better Business Bureau:

      At this time, I have not been contacted by Bumper Bully regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an order through Bumper Bully's website on June 13, 2023. I sent an email directly to Bumper Bully within the 15 days as requested. However, NOBODY has responded, and it is now June 22, 2023. There is no customer service number or email address listed, which is completely unacceptable. My package is ready to be shipped back to Bumper Bully for a full refund. The total is over $100. I am requesting that Bumper Bully respond to my request for a full refund, and provide me with their return shipping address so I can receive my full refund.

      Customer Answer

      Date: 07/16/2023

      Better Business Bureau:

      At this time, I have not been contacted by Bumper Bully regarding complaint ID ********.

      ****************************************

    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Bumper Bully Bumper Guard on February 18th 2023. I received it but Never Used it. As I got ready to put it on my car I saw a warning saying "Do not drive with it ". It was for Parking only. Do not park on Crowded City Street and realized I do not need it. There was a refund policy of 30 days and I was well within my 30 days.I filed a refund request ************* on Their Website and No One Ever Reached Out To Me. Not even to acknowledge my request. The item is in the original box and ready for me to send back But They Never Contacted Me At All. I am requesting a Full Refund because my request was initiated within the 30 day policy. I Never Expected to be Ignored by an ***************** Please Help.ORDER #****** Order Date: Feb 18th 2023 Your Order Contains:1 x Bumper Bully Platinum 2 x BumperBully AIR (Medium)My Refund Request is for my Platinum Bumper Guard Only. $54.95 Plus Tax and a Shipping Label to send it back.

      Customer Answer

      Date: 05/01/2023

      Better Business Bureau:

      At this time, I have not been contacted by Bumper Bully regarding complaint ID ********.  Not one message at all.  It is like the company shut down.  Absolutely no correspondence, so either they don't monitor their own website or they are unethical.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:11/29/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has provided zero customer service and is impossible to get in contact with. They have no email address to write to, their phone number is a dead-end line, and the only way to send a message is through an online form in which i have received no response from. I first tried to contact Bumper Bully in mid-October to initiate an exchange for a Bumper Bully i purchased from them, which doesn't fit my car. Since then, i have written at least 7 inquiries through their website form and have received nothing from them. It's been nearly 2 months, and Im now stuck with this product i cant use.

      Customer Answer

      Date: 12/25/2022

      Better Business Bureau:

      At this time, I have not been contacted by Bumper Bully regarding complaint ID ********.

      Sincerely,

      ***********************

    Bumper Bully is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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