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Business Profile

Custom Curtains

Blinds To Go

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased around 12 blinds/shades for my new addition to my home in December 2024. It was still an active construction site when the *** visited and I was told it was no problem. We ordered a variety of blinds/shades and in the bathroom I chose wooden shutters.I was soon later contacted by the sales *** ******* ****) who stated because of the dimensions I couldn't have the desired shutters, so I reluctantly agreed to different blinds which I did not love.The person came to measure and another to install (both of whom were excellent) and I was told the shutters would work just fine with the final dimensions. I contacted ****** and she would not speak to me via phone; she only sent passive aggressive emails through text and refused to work with me on getting the wooden shutters I originally desired, despite me offering to pay the difference many times.The installer also had to come out three times because every time the measurements were not right. Ultimately some of the blinds that were installed have frayed edges from the numerous problems and cuttings. Additionally the bathroom blinds are cheap and poorly made.I have called Blinds to Go Corporate and emailed them on numerous occasions but no ***ly has been received. The blinds installed are of poor quality and I am not happy with them in any way.I am requesting a refund for this poor experience and poor product I received. I would like to use the money to buy the wooden shutters I originally set out to purchase.Thank you!

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