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Business Profile

Engines

Russ's Quality Auto Parts LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engines.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a motor from **** Quality auto parts llc on 7/30/2022 with the note that the build time was 3-8 weeks. We have contacted the shop numerous times for a refund as the motor has not even been started. We have received no motor or refund at this point.

    Business Response

    Date: 11/24/2022

    We have experienced a medical emergency and are unable to fulfill this order in a timely manner. The customer unfortunately cant wait for the item to be completed leaving our business unable to continue as planned. This also hurts the business as we have the product but cant Guarantee a secure transaction upon shipping this.

    Customer Answer

    Date: 11/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     I do not accept this response, this is another excuse from this business. I have requested a refund over 8 weeks ago, i have been told the business is in a pinch. The medical emergency was told to us in message as a dislocated shoulder (not a medical emergency, speaking as an ER nurse). This has been going on for over 4 months, that is plenty of time for the business to refund the motor or have produced the motor. If there is no other worker why has the business not given us the refund? I assume that this business takes your money then uses that money to buy your parts, this entire process has left my husband and I down to one vehicle for 4 months. It has now been over 8 weeks for a simple refund that was requested. This business basically has stolen our money and expects for us to wait 3 years for a motor that had a build time of 3-8 weeks. In the messages I was informed the motor was done, clearly from this response it has not even been completed, I can provide all message information, along with banks investigation. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 12/12/2022

    We understand your concerns at the refund and have since sent the first refund back as of December 11th. We do greatly apologize for the unexpected injury and wait for this. The medical emergency had set back a lot of orders and obligations that the business couldn't not meet in time. 

Russ's Quality Auto Parts LLC is NOT a BBB Accredited Business.

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