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Business Profile

Grocery Store

DeCicco Family Markets, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The store sells Poland Spring Water and collects a deposit for the bottle. When the bottle is returned, the store will only ecchange it for a full bottle. It will not give the cash deposit back when an empty bottle is retried without purchasing another full bottle of water..

    Business Response

    Date: 05/28/2024

    First, this is my store address but the name listed (DeCicco & Sons) is a different company in ********************* (not in ********). My store is DeCicco ************** in **************** 

    I am responding on assumption that the address location is correct and customer has my store name incorrect.

    The Store at ***************** does not collect a deposit as 5gallon jugs because these bottles are NOT SUBJECT to NYS bottle refund laws. The fee is clearly stated on receipt as an exchange fee.

    This store, like many retailers and home water delivery services, participates in 5 gallon water EXCHANGE program. Store collects an exchange fee and the bottle exchange program and fee is clearly explained via signage in store at the shelving where 5 gallon jugs are sold.

DeCicco Family Markets, Inc. is NOT a BBB Accredited Business.

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