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Business Profile

Mason Contractors

Ultra Paving & Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Issue: 8/24/2022 There are two Irish men in a black truck who scammed us. The company they're from they said was Ultra Masonry and Paving. One said his name was ***************************** which I don't think was his real name, the other was *******************************. I have two separate proposals from them for the work. They offered to seal coat our driveway. They said they would fill all the cracks. Then they offered to power wash the patio under our deck and fix our slate steps. They were going to seal the patio they were power washing. I paid them before they actually finished the work. He said he had to get to the bank before they closed. After he got back from the bank they packed up and left. After close inspection of the work, the driveway cracks were not filled in, the power washed patio did not look like it was sealed, and the slate steps were worse than when they started. He had given me an invoice and guaranteed the work, the steps for 7 years, the powerwashing for 3 years and the seal coating for 5 years. When I called them to speak to the guy, he said he'd give him the message. But he never called back and now they aren't answering the phone. I am reporting them to the Better Business Bureau, calling the police to have them keep a look out for them and warning you all to beware. We work so hard to make ends meet and to be scammed like this hurts. People can be so cruel.

    Customer Answer

    Date: 09/24/2022

    Better Business Bureau:

    At this time, I have not been contacted by Ultra Paving & Masonry regarding complaint ID ********.

    Sincerely,

    *************************

Ultra Paving & Masonry is NOT a BBB Accredited Business.

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