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Business Profile

Baker

Sassy Cakes by Alyssa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Sassy Cakes by Alyssa for my wedding dessert platter. We exchanged messages over Facebook Messenger and agreed on certain desserts and a price in June. On June 24, 2022 I paid $169 over Venmo for the deposit. In September I tried to arrange a to-go tasting in NY where she is located. She first told me that her power was out in her building and she would arrange to mail it to my house, which I paid her another $20 for on September 9, 2022. A few weeks passed and she made several excuses as to why the desserts never showed up including that they "got lost in the mail" but provided no tracking number and by the fourth time she claimed they were going to get sent out, she stated that there was an unexpected loss in her family but at this point I decided to cancel and request a refund. Since then I have not heard from her and have received no evidence of a $189 refund in my bank account.

    Business Response

    Date: 11/11/2022

    An order was placed and canceled less than two weeks before the event date. A sample tasting box was sent twice, customer did not receive them, and was only charged for one. A half deposit was given. Typically,  deposits are non refundable. The customer demanded a refund despite our existing policy. After consideration, we issued half of the deposit back to the customers account. The given refund amount was $95. 

Sassy Cakes by Alyssa is NOT a BBB Accredited Business.

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