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Business Profile

Computer Software Developers

DealerTrack, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ************************* am writing in response from your company as well as all three ********************** in reference to scrubbing inquires off my credit that does not belong to me. I have filed and attached a copy of the police report that was obtained. I have contacted your indivual company and was told to reach all three credit agencies, they in turn told me to reach out to you the bank because these were done online and not in person at a Dealership.Since a Freeze has been placed on my credit again as well as the police reporting being filed, below you will see the inquiry dates that has been listed by Transunion, Experian, and/or Equifax. The *** in question is *********31. Date of inquiry was 06/11/2022 and 1/08/22

    Customer Answer

    Date: 02/16/2023

    Better Business Bureau:

    At this time, I have not been contacted by DealerTrack, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/09/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,On March 28th I sold my car to ****************** in ******************** ********. I sold them a 2018 **** Escape, black in color. They paid the car off on April 1, 2022. The car was sold for ******, and they paid *********** roughly ***** dollars to pay the car off. They said the check would be released once the title was released from ***********. I am still awaiting the title release for 5 weeks now and this is totally unacceptable. Trusit has not sent the title to the dealer , saying that they are awaiting the hold release from Dealertrack. There was a hold on the title because the title was at first going to be sent to me, but the title was then placed on hold as they realized that the title should be sent to the dealer as they paid the car off. I contacted Dealertrack as they are the titling portion of the deal, and they have not rectified the problem, while I am still waiting on the title release so I can receive the check from the dealer. I am out ***** dollars, while they are playing games with the title. I do not see a speedy resolution without help so I am filing a complaint so I can get a resolution for this important matter. Dealer tracks number is **************. The used car dealer manager is ******************************* and the car dealership number is ************. The stagnation is unacceptable, as this matter should not have taken longer than two weeks, when they realized the title should be sent to the dealer, but 5 weeks have sailed by with no resolution. I called the dealer and went to the dealer in total 9 times, and called *********** 7 times and they have not done anything to get the matter taken care of through Dealertrack, ******** should not need Dealertrack to get this done, but since they use this company for titles I am placing a complaint on them as they are deliberately holding up the title and my check. The dealer sold the car 2 weeks ago, but I am out of a car and my check.

DealerTrack, Inc. is NOT a BBB Accredited Business.

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