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Business Profile

Exercise Programs

StretchLab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially signed up for 3 months. At the beginning of the second month I could no longer go. It left me with 3 stretches that I had paid for. At the end of my 3 months they took 3 stretches off my account that cost ********************************** reason why. They proceeded to go and charge me for a month which I was not aware of. I did sign a paper but was not explained that it would carry on after 3 months. I called them twice on the day I was charged for the 4th month. I paid for my 3 months and do not wish to carry on with the service. Work is preventing me. They are keeping my 4th month and 3 additional stretches. I cannot afford this at this time. I dont see why a business has to take money when I cannot be there. I am asking for my 4th month back 329 and 3 stretches at 80 dollars each. They took 2 for no shows but I understand I didnt attend. But to profit off of me not being there is unacceptable

    Customer Answer

    Date: 07/25/2024

    Better Business Bureau:

    At this time, I have not been contacted by StretchLab regarding complaint ID ********.

    Sincerely,

    *******************

StretchLab is NOT a BBB Accredited Business.

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