Reviews

Review Details

• Review fromMICHELLE H

  Date: 02/21/2024

  1 star
  I bought stock in ************************ in **** and Broadridge controls the buying and selling of this stock. I continually fill out their requested forms and return them. They last acknowledged receiving my form on 1/4/22 and I have that proof. This means they cannot turn my property over to the state as abandoned until ****, which would be the three required years unclaimed. As of 1/4/22 Broadridge knew I was still alive, they knew where I lived and they knew I was still interested in my property. However, they illegally turned my stock over to the state saying it was abandoned.Broadridge did not do their due diligence of notifying me or keep any records of same. I haven't received any mail from them since 1/4/22. The only way I knew they sold my stocks was when I stumbled across my name on Michigan's Unclaimed Property website.

• Review fromMelissa D

  Date: 10/20/2023

  1 star
  A company I owned stock in uses Broadridge to handle all shareholder transactions. Selling my shares has proven to be nothing short of a nightmare with Broadridge. The company refuses to use any phone number aside from a call center number that leads you to an automated menu. It is very difficult to get in contact with an actual person. On top of this, they conduct the majority of their business via snail mail. I'm not sure how or why but every time i am waiting on a mailing from this company, it takes a minimum of 14 days to get to me. Broadridge refuses to overnight and/ or expedite any mailings. On top of this, when I finally received a check in the mail to deposit into my bank account, the bank had to place the check on hold because they could not verify the check. Since Broadridge has no phone number outside of the call center that requires an account number to get through to a person, there was no way for me to expedite the receipt of funds. All in all, every experience I've had with Broadridge has been negative and I caution anyone from using them for any purpose.

• Review fromKar W

  Date: 10/17/2023

  1 star
  This company made dealing with my deceased fathers stock and estate a nightmare. Their customer service agents were consistent about one thing: providing inconsistent and inaccurate information to the executor of the estate. First, they said that the executor had to set up an online account, which took 10 days to get a PIN in the mail. Turns out, that was not what is needed for transfer of stock to an estate to prepare to sell stock or transfer it to an estate. This caused about an 2-week delay, all the while the stock lost value and this dinosaur of a financial services entity prevented the rightful transfer of the stock. Then, after finally getting that online account done, another agent stated this was not what was needed, but instead, a different form was required, which took another 10 days before any check for partly sold stock could be SNAIL mailed, despite about a 5 day delay in setting up direct deposit, which they refused (their third customer service agent) to allow the executor to use. The executor before all of these delays had submitted the proper estate documents to this ignorantly operated firm. This business causes delays and financial harm to people trying to deal with a deceased persons estate, who followed the erroneous and conflicting directions of multiple customer service agents. Just calling to ask what their process is for estate accounts yields widely ranging answers. This company should be shamed for its lack of transparency and its false communications AND what could only be an utter lack of customer service training for the employees who answer the phone. Shame on Broadridge for making families dealing with a deceased persons estate difficult, time consuming, and financially disadvantaged. I post this to warn others dealing with this sorry excuse of a business to immediately ask to speak to a supervisor to clarify procedures for dealing with a deceased persons stock. It will save emotional distress, hours of hold time, and money.

• Review fromJohn O

  Date: 09/22/2023

  1 star
  I am writing to express my deep disappointment and frustration with the service I have received from Broadridge Financial Services over the past year. My experience has been nothing short of a customer service nightmare, and I feel compelled to share my story in the hopes that it might prevent others from enduring a similar ordeal.Last year, I approached Broadridge Financial Services with the intention of purchasing stock as a gift for my client's grandson, who was born at that time. My specific request was to obtain a stock certificate that would serve as a meaningful and tangible representation of the shares he owned. After conducting extensive research, I was reassured by the information on your website, which clearly indicated that Broadridge Financial Services offered the issuance of stock certificates.However, my initial enthusiasm quickly turned into frustration and disbelief when, after a month and a half of waiting, my client did not receive the stock certificate as promised. I immediately contacted Broadridge, only to be informed that you do not issue stock certificatesa ***** contradiction to the information presented on your website. This blatant misinformation was my first red flag.Fast forward ten months, and my patience has worn thin. Over this period, I have made more than ten separate calls to request the stock certificate my client was promised. I have also requested that the shares be transferred to book entry stock form. Additionally, I was forced to pay a fee for Broadridge to investigate the situation, despite the fact that the initial error was on their end. Throughout this frustrating journey, I have spoken to several supervisors, all of whom have failed to provide a resolution or even a clear path forward.I must emphasize that this has been the worst possible customer experience I have encountered in my 43 years as a consumer. Sincerely, Financial Advisor-*************************