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Business Profile

Motor Freight Trucking

Associated Global Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Freight Trucking.

Complaints

This profile includes complaints for Associated Global Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Associated Global Systems has 2 locations, listed below.

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    • Associated Global Systems

      3333 New Hyde Park Rode New Hyde Park, NY 11042

    • Associated Global Systems

      5301 Peoria St Unit C Denver, CO 80239-2325

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/05/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I purchased an order from *******.com and they chose AGS as the shipper. My delivery was scheduled for Dec 3rd btwn **** ands ****. I was told I would receive a call from them b4 my delivery was attempted. I had not gotten such a call by Friday afternoon so I reached out to them. I was then informed that my order had been delayed and that i was sent an email. I checked my email while on the phone and asked them what address they had. It was not my email address but it was close. I corrected it with them and then asked when I would get my order.. The last told me that they did not know. I called ******* band got told my order was not delayed. After that phone call I got the email about it being delayed finally. I then called ******* back and they transferred me to AGS. IO spoke to a guy and he confirmed that I had been told correctly that it was delayed and they did not know where my package was. I was told he could not get confirmation from *** that it had even left or that ********* had received it although the tracking clearly showed me online that they had. I has a departing date and a received date. I asked to speak with a Supervisor and was told one was not available and that the could have one call me back. I said please have one call me back. I did not get a call back over the weekend so I called AGS back this morning. I was told that the person I was speaking to was a supervisor an *******. I find it highly suspicious that one would answer the phone when I was not allowed to talk to one the other day. He confirmed that they did not know where my package was at and that they had put a trace on it. I told him I had checked earlier and it did not show that. he said that it just was added. I had called about this Friday I wanted to know why they were just putting a trace on it when I was told they had already done that. I asked to speak to his supervisor and that is when he told me he was one and that all they could do as trace it and I had to call *******

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