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Business Profile

Music Instrument Store

Laconia Music Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,We rented an upright bass for our daughter on 8/22/2022. We paid $248.48 for the rental. The rental fee was for the full school year. The bass was damaged and brought into Laconia Music for repairs on November 12th or 13th. We were informed that the repairs would be fully covered by the rental fee and that the bass would be repaired and ready for pickup within a week, and they would call us when it is done. We have called them 3 times since early November inquiring about the status of the repair and the answer is always the same. The glue is setting and they will call us when it is ready for pickup in the next 1-2 days. It has been nearly 40 days now and no calls have been made to us, nor was there any offer of a temporary loaner bass in recognition of how long this has taken to resolve. We contacted our daughter's school district on Monday and they have offered to loan us a bass at no charge given the circumstance of her not having anything to practice on at home for well over a month at this point.I would like to request assistance with recovering at least some of the remaining rental fee from Laconia Music. They have been acting in extremely bad faith throughout this entire process and are likely doing this because they believe that we will just get tired of chasing them and give up on getting a bass back or recouping the fee.Thanks,*********************

    Customer Answer

    Date: 01/16/2023

    Better Business Bureau:

    At this time, I have not been contacted by Laconia Music Center, Inc. regarding complaint ID ********.

    Sincerely,

    *********************

Laconia Music Center, Inc. is NOT a BBB Accredited Business.

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