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Business Profile

Sports

Metro Team Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered over $150 worth of items from this business. Waited several weeks as we are in CA. When I ordered the items, the descriptions were not clear. After several weeks of waiting for the Christmas gifts, I was disappointed that not only was the quality poor on a t-shirt, but the graphics were NOT STRAIGHT. Reached out twice. The response was, sorry, not exchanges or returns on custom orders. THEY PRINTED THE GRAPHIC CROOKED. And they are selling cheap quality stock at a huge markup. So now Im out money and they could care less. This a warning they are a scam.

  • Initial Complaint

    Date:08/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item was ordered incorrectly. It was the wrong size. 1st person I spoke to had a horrible attitude when I told her I didn't agree with her assessment and told me she she would transfer me to a manager and hung up instead. I called back and spoke to manager who sounded like he was ***************** age. I told him about the order was the wrong size and he told me it was not their fault. We argued back and forth about whose fault it was, was is shared fault due to disorganized website, etc. He kept saying he respectfully disagreed and kept laughing at me over the phone. All I wanted was to get a refund for the wrongly sized item and the associated shipping so I could order the correct size, and all he could do was blame me and laugh at me. This place has horrible customer service and completely unprofessional. I highly recommend potential customers to avoid them like the plague.

    Customer Answer

    Date: 08/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

Metro Team Sports is NOT a BBB Accredited Business.

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