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Business Profile

Truck Dealers

Associated Global Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a 2024 70 OLED TV and sound system from ******* that was supposed to be delivered 4/1/2024 between 0900 ***** on *********** ************ . Found out at 13:30 it was still sitting at the airport and would not be delivered until next week. I had to take off from work to be home to accept this TV. Never received a phone call stating that they were not going to be delivering it today or any other communication until 13:30. I tried calling the supposed 24/7 help line, only for it to go to voicemail. Not helpful at all, so that is a blatant lie on their contact page. Finally contacted Associated Global Systems at ************, spoke with ******, gave her my information, she stated that my order is at the airport and the local delivery company has not picked it up and that I would have to reschedule. Informed her that I took off work today for the white glove delivery and installation. Asked for the local company information, she refused to give me that info. I requested to speak with manager, she rudely placed me on hold, ***** got on the phone stated that she is the staff supervisor gave her the run down regarding my delivery. She stated that there was a mechanical interference. When I asked what that meant and why nobody notified me prior, she spoke over me, stated that it means item is still at airport, local company has not picked it up. Requested for local company info again, she refused, stating she cannot provide me with that information. I reiterated and stated I am not able to know who will be coming to my, entering my home for delivery? She said, Thats right I cannot give you that information. I asked that she contact them to find out what the holdup was. She placed me on hold for 10 minutes, just to say they cannot deliver until next week, that this order requires two men to deliver. Asked who she spoke with, she gave me the name of ****, asked once again for their contact information so I can contact them to coordinate delivery. She refused.

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