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Business Profile

Gardening

Bloom Fine Gardening Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gardening.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Bloom Fine Gardening for approximately $30,000 to install gardens around our newly built home. Our property has clay-based soil, which requires proper drainage solutions. However, the company failed to raise the garden beds adequately, leading to severe water retention, root rot, and plant loss. Many of our plants are dying due to standing water and fungal growth.We trusted their professional expertise to account for drainage, yet their improper installation has resulted in significant damage. We have contacted the company to request remediation, including drainage corrections and plant replacements, but have not received a satisfactory resolution.We are seeking either:A full remediation plan to correct the drainage issues and replace damaged plants.A partial refund to cover the cost of repairs and plant replacement by another professional.We request that Bloom Fine Gardening take responsibility for their improper work and resolve this matter promptly.

    Business Response

    Date: 03/28/2025

    We are in receipt of your communication from the Better Business Bureau portal dated March 26, 2023

     Our record indicates the project was completed in the FALL SEASON OF 2023. This project consisted of a bluestone step and walkway installation, deciduous tree plantings, foundation gardens installation, and a drip irrigation system for the foundation gardens.

     There has been communications between client and Bloom Fine Gardening addressing any concerns with regards to workmanship, plant health, and the need for ongoing maintenance for all new plantings. All foundation gardens and tree plantings were properly amended with the quoted materials as per the accepted proposal. Bloom Fine Gardening disputes the statement that their was a failure to amend any new plantings properly or that there was any level of improper work completed.

     

Bloom Fine Gardening Inc. is NOT a BBB Accredited Business.

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