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Business Profile

Heating and Air Conditioning

Rycor LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 6/18/24 Scheduled and confirmed a service call for 8am-12pm. Received text confirmation the night prior of the timeframe. NO CALL NO SHOW. Called at 1201pm for info was told schedule issue. The tech was fully aware that he will not make timeframe but did not bother calling or notifying me. Lost income from the 4 hours waiting in the morning. Was told tech will arrive at 3-4pm instead. Received a call at 2pm that he was already at house but we were not home. Poor business practice and tech was unapologetic. Nevertheless, we just had a service call on 11/14/23 and paid $411.48. The technician most likely cracked something when he was checking out our heat pump which we later found out 6 months later when our unit is leaking puddles inside the house and the cause was the crack. We were then quoted $100 for the lineset but was charged $300. The total charged for the service was $1363.50

    Business Response

    Date: 07/09/2024

    Spoke with *** about the complaints and we come to a conclusion that *** is happy with. 

Rycor LLC is BBB Accredited.

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