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Business Profile

Landscape Maintenance

Paramount Property Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: April, 2024 Amount Paid: $3,325 Business committed to install and repair the installation from a french drain and to provide weekly property maintenance of lawn-mowing plus 4-hours per week for odd jobs. They were supposed to provide a contract but never did and were fired after two weeks for shoddy, sloppy work and unprofessional behavior.The dispute follows their being fired after the french drain installation and two weeks of lawn-care and odd jobs. After being fired for cause and our paying for all the work they did they became agitated and began to demand money for services never provided or agreed to. Between 5/13 and 9/20 theyve sent us 10 invoices along with repeated harassing texts and emails. On 6/15 we emailed them a detailed, item-by-item explanation along with pictures documenting their shoddy work and the damage they caused (see uploaded supporting document). They have never responded to the substance of this email. We are not seeking money to be returned for shoddy work nor compensation for having damaged a pair of trees. as well as our lawn mower clipping collector. All we are asking from this business is to stop harassing us with fictional invoices along with texts/emails for services already paid, never agreed to, or never rendered. The business has refused our attempts to resolve the matter despite repeated requests. We hope the BBB can get them to close their books and move on.

    Business Response

    Date: 10/17/2024

    Hi, 

    I understand what is being said and would like to resolve this with the homeowner. I have a small business and we did exceptional work at *** essigs home. I was paid in full for the original amount for the French drain. When doing so we have an invoice that shows that topsoil work was extra. We also did a dump run, and were requested to aerate the side lawn to make is more accepting for seed. These were done on good faith as me and *** ***** seemingly had a good relationship. Upon finishing these project we were fired from the property. *** ***** refuses to pay the bill that is valid, and has used many threatening words and accusations to deter me from continuing to try and receive even a partial payment for what is owed. As a small business $3000 is a ton of money and if I had been shorted this just a year ago I would have been out of business. There is no valid reason for *** ***** to not pay his bill. I have filed with small claims and have proof through texts pictures and emails of the agreement as well as completed work at the ***** property. For the invoices being sent Im not sure what that is unless the computer is repeat sending open invoices as reminders. I strive to make my customer happy and have had countless of them. This is a show of a wealthy powerful man taking advantage of a small business, nothing more. 

Paramount Property Solutions is NOT a BBB Accredited Business.

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