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Business Profile

Auto Repairs

New Rochelle Express Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to New Rochelle Express Service to get a oil change.My car has an alarm that has to be deactivated before starting my car.Gave front desk special instruction on how to start my car while I was sitting in the waiting room i was told my car was ready.I went outside to star my car (still on the Lot) my car did not start.I look at the type of oil put in my car in on the receipt they put 5w 30 in my car which is wrong type of oil my engine and manual says 10w 30.i asked why, the said it does not matter by not starting my car as instructed they ruined my starter i had to have my car towed off their lot.they were very rude

New Rochelle Express Service is NOT a BBB Accredited Business.

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