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MyUSACorporation.com
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired MyUSACorporation to redomicile our company from ** to **. After months of very slow response times and unanswered emails, our customer service *** at **************** informed us our redomicile application had been rejected. It was so hard to get in touch with the company whenever we needed help, we did not want to continue with them and asked for a refund since no service had been delivered. They said they would ask management for a refund. That was 7 months ago and no one has been able to connect me with a manager since (despite emailing and calling countless times and reaching other ***s who say a manager will be reaching out shortly).

    Business Response

    Date: 11/20/2024

    Message from the BBB:

     

    The business wishes to resolve the complaint and has reached out to the BBB.

    Kindly update us on the status of the issue.

    Thank you

    Customer Answer

    Date: 11/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The business has not made any contact with me or my organization. They have not responded to any requests for a refund. They have been ignoring us for years at this point. If they reach out to us and issue a refund or partial refund this will be resolved, but they have not done so.  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** ******




     

    Business Response

    Date: 01/13/2025

    Dear ****, 

    We deeply regret the delays and communication issues youve faced with this order. We understand how frustrating this situation has been. Our team worked diligently with the state on your redomicile application, but despite multiple attempts, it was unfortunately rejected due to specific non-profit rules in MA.
    Regarding your refund, weve reached out to the cardholder privately to confirm the refund method, as the original card used for payment has expired. Please know that we are committed to resolving this matter promptly and ensuring you receive the refund owed. 
    We apologize for the inconvenience you have experienced, and appreciate your patience and understanding as we work to make this right. Thank you. 

    Customer Answer

    Date: 01/16/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ******



     

  • Initial Complaint

    Date:02/27/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hired myusacorporation to file a state payroll document for me. after a month of asking thej for uodates they stopped responding to me. i went to the state in person and they said they had never received the document. the company refuses to give me a refund.

    Business Response

    Date: 04/13/2024

    Dear *** *** ******* 

    We understand your frustration and apologize for any inconvenience you've experienced. We want to assure you that the full domestication order you entrusted to us was completed successfully and in a timely manner, including the necessary filings in both the new and old states.

    Regarding the payroll registration application, our records confirm its timely submission to the relevant agency. Despite our proactive efforts, for weeks, we encountered challenges in communication with the agency, which may have led to their agent's  confusion about the status of your application. We regret any difficulties you encountered during this process.

    Please know that we value your business and are here to address any further questions or concerns you may have regarding our services. Thank you. 

    Customer Answer

    Date: 04/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     Still need refund 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

  • Initial Complaint

    Date:01/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** markets and promotes a no hidden chargers as a type of 3rd party shipping service. The repeatibility avoided answering questions, or would not answer them directly to acutual shipping cost. I am trying to ship a oversized package, and the cost has more that doubled every time. They marked the weight up improperly, and only after paying to have them reweight it, did they lower it. When I was finally forced to give in and ship to the lowest available State for me, again the mark up was about $65 to $169 dollars on an estimated wieght of 61 lbs, even though they weighed it themselves. The chat that is the only way to contact someone at the company immediately, again bounced around the answer then referred me to wait for an email response, after again offering to reweigh the package. I have been round and round with this company that cannot give a straight or honest answer to save their lives, when that is their claim to not have hidden charges. To top it off, they will not call me directly, they only keep deferring and I need an immediate answer because I am getting a storage charge every day my items sits in their warehouse. I have phone pictures of the customer service chats I have had with them. I want them to advertise the acutal cost, because they are essentially holding my item for ****** and I thought I had done plenty of research to avoid this very situation, If I paid what they are claiming, It would be far more than the value it is worth.

    Business Response

    Date: 01/30/2024

    Dear ********************, 

    We regret to inform you that you left a review for the wrong company. As per your complaint, you dealt with ********, but we are ******************** -- we are not affiliated with ********, nor do we provide the same services. Just to make sure, we searched to see if we can find you in our client database, but we confirmed that you never had an order with us. 

    We would appreciate if you can delete this complaint and submit it for the correct company instead. 

    Thank you very much!

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