We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Caterer

Camelot Caterers Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Caterer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Event: June 25,2022, Amount: $280 pp I am usually a very quiet person with a patience of a saint, regrettably this time I need to be loud especially when I had to make so many sacrifices, countless hours of planning and work to give my daughter a perfect wedding instead it tuned out to be a nightmare and numerous complaints from my guests. The problem started as soon we arrived at the venue, the manager informed us that the ** was not working and few technicians were on the roof trying to fix it, it turned out that the technician was one of their employees spraying water on the unit with a hose.The corridor leading to the cocktail hour was a blasting sauna (88 degrees on 6/25), imagine having close to 250 people going thru at the same time, I was mortified to greet my guests with their faces dripping in sweat, at the same time what was going through my mind, is the food going to be spoiled in this heat, are people going to get sick with the raw seafood, how can they enjoy it in this heat; the one day my wife and I wanted for my daughter to be perfect was turning into a horrible dream.The same problem continued in the main ballroom, the perfectly decorated room was destroyed by these eye sore portable ** units, not enough for a room that size. What I found very embarrassing was having my guest complaining that some servers were quite sweaty serving them, no fault of their own. Some guests informed me that they had experienced the same situation attending other events at the Surf Club.Very upsetting and humiliating listening to my guests complaining rather than congratulating.Surf Club is a magnificent place, great location and a dream venue if the owners and managers would take pride in satisfying their costumers for what they pay for instead of delivering empty promises and overselling their ability to please their costumers who have put their trust in their hands.

    Customer Answer

    Date: 08/13/2022

    Better Business Bureau:

    At this time, I have not been contacted by Camelot Caterers Inc. regarding complaint ID ********.

    I am not surprised, they should not be in business, they know very well how to take advantage of their costumers, in fact I heard few other people having the same problem this summer, incredibly disgusting.

    Sincerely,

    ***********************************


Camelot Caterers Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.