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Business Profile

Funeral Homes

Barney T. Mcclanahan Funeral Home, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/26/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father passed away on May 22nd 2023, we went to Barney T. McClanahan Funeral home, 30 Winthrop avenue and arranged a service. First we ordered a Blue coffin and a Urn with a picture of a Horse on the Urn since my father owned 3 Horses in the past.The day of the service we realized the coffin was Grey and not Blue, ******** the Funeral director said sorry, but they sent us a Grey one instead of Blue, which was already to late because my father was already in the coffin, Then when we received the Urn in the mail about 2 weeks later and I realized it was a picture of a Sailor Logo instead of the Horse, my sister and mother called the funeral home as well as the company who sent the Urn (GetUrns), and we were told by the company a lady named ****, a employee of Barney T. McClanahan placed the wrong order and the correct order was still in the shopping cart.My sister and mother have been trying to resolve the issue for over a month already. I finally called up the Funeral home (06/25/2023)and spoke to ****************** believe and was told I am aware of your issue and we want the wrong Urn back before we send you the correct one and doesn't understand why I have a attitude, I explained to him they ordered the wrong Urn and my family has been trying to fix the issue but keeps getting the run around and we want the Urn we ordered that's why I have an attitude, I said your employee **** messed up the order and we want it fixed. And yes I had a few choice words for him so he hung up the phone. I called back and told him I'm filing a complaint and if he wants the wrong Urn back that they ordered that's fine, but he is going to have to send a return box along with a return label, he said he doesn't like my attitude and is not talking to me anymore and hung up again, that's when I filed the complaint.

    Business Response

    Date: 07/18/2023

    To Whom It May ************************ please find a formal response to the complaint your agency received from ******************************  We await your review and follow-up to our firm.  We strive to serve our families and community with integrity and transparency. Please let us know that you are in receipt of our response; it is important to us.

    Sincerely,

    Barney T. McClanahan Funeral Home, Inc., Staff

    Customer Answer

    Date: 07/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

Barney T. Mcclanahan Funeral Home, Inc is NOT a BBB Accredited Business.

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