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Business Profile

Apostilles

National Apostille, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apostilles.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by National Apostille, Inc. regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:10/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by National Apostille, Inc. regarding complaint ID ********.

    Sincerely,

    **** *********
    We were advised that the estimated processing time for preparing the apostille of the Death Certificate is 3-4 weeks. A copy of the email from the customer support representative with the timeframes is attached for your reference. On 7/25/2022 we were informed by the customer support representative that our order was still in process, however since that time we have not received any updates from them. We have been trying to contact them via phone, email, and using their online form on a website numerous time to no avail. As of yet we have not received any answer from them or the completed document. In view of the aforementioned we would like the company, National Apostille, Inc., to refund us $295 for the services that were not provided. Please review our complaint and let us know how this issue can be resolved. Thank you! - Sincerely, ******************, ****

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by National Apostille, Inc. regarding complaint ID ********.

    Sincerely,

    *********************************
    is now almost 2 months since my credit card was charged. I am requesting the help of BBB to hold National Apostille *** accountable and refund the $8.95 **** mailing fee and the $325 apostille charge which I have not received. Also, just as important is that the company, which I now don't trust at all, has a certified copy of my birth certificate - this is confidential information. Please let me know if you'd like a copy of the **** mail receipt, the credit card charge, and emails that I have sent to the company.

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by National Apostille, Inc. regarding complaint ID ********.

    Sincerely,

    ***************************
    * Intl Callers: ************** Website: ********************************* Emails: ******************************** ******************************** &*** Apostille, ************ Apostille ************************************************************************************ ************** Customer Support: ************** Intl Callers: ************** Website: ********************************* Emails:****************************************** ******************************************

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: 5/19/22 The amount of money paid to the business: $350.00 What the business committed to provide me: International Apostille for ***** of *************** of the dispute: The committed document was never provided, original documents were never returned, credit card was charged for the service.The business has not tried to resolve the problem by any means, phone or email. When calls were made to them I was yelled at and told to email and called a psycho. No one was ever available to speak by phone or in the office. When emailed I did not receive proper responses or any response at all. The indicated time on the business website is 7-9 business days but its now over 3 months with no documents provided. The original document contains sensitive personal information such as the passport number and its now lost.Receipt #**********

National Apostille, Inc. is NOT a BBB Accredited Business.

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