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Business Profile

Accounting

Accountants on Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Accounting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Be very careful with this company. They are a complete scam who hire employees out of the country not knowing what they're doing. I had to pay over $10k in penalties and interest charges due to this company. The worst part of it all is I have requested them to make this right numerous times via phone call, text, email and they have ignored every single email and phone call. They also made so many mistakes on my returns and they caught them after the fact had my return amended. After amending my return once more mistakes were caught and they sent me another docusign to amend once again. The worst part is not one phone call or email was sent to me explaining the reasoning for amending my return another time. They are not to be trusted. They really made my life a nightmare. I found even more mistakes once I applied for a home loan and the underwriter was questioning my tax return it really didn't make any sense. I ended up having to drive out 2 hours from my home to the *** office & franchise tax board to get answers. The representatives assisting me to correct everything were in complete shock this company is an actual tax company due to the amount of mistakes made. I had to pay a new company to go back and redo all my *************** after paying Accountants on air for services they did not follow through on.

    Business Response

    Date: 08/23/2023

    Hello ********, 

    It was nice talking to you earlier. As discussed during our call. My team and I were able to resolve the miscommunication with the client and held a few meetings to resolve the matter. Even assisted the client further in a few other concerns. 

    I am attaching below screenshots of the conversation between us and the client. Please let me or Febe, our Client Sucess Manager if you need any further information. 

    Customer Answer

    Date: 08/23/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    No refund was given after all errors made by CPA company. ******** mentioned its due to late charges however it was due to his company I received those charges. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

Accountants on Air is NOT a BBB Accredited Business.

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