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Business Profile

Acupuncturist

WTHN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Acupuncturist.

Complaints

This profile includes complaints for WTHN's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WTHN has 2 locations, listed below.

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    • WTHN

      20 W 22nd St New York, NY 10010-5804

    • WTHN

      97 N 10th St Brooklyn, NY 11249-1909

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For over a year now I have had a membership with wthn but due to financial hardships, I must now cancel my membership. They advertise on their website that I can cancel my membership at anytime using the booking platform and that as long as payment is not pending, it will be canceled immediately. The policy is copied here.CANCELLATION. You may cancel your subscription at any time. Upon placing your initial subscription order, you will receive an email that allows you to manage your subscription by following the Manage Subscription link. Following this link will allow you to cancel your subscription at any time. You can also cancel your subscription by logging into your account, clicking Manage Subscriptions, and choosing which item(s) you would like to cancel. If you cancel before the next recurring payment is charged, then your subscription will terminate automatically and WTHN will not charge your payment provider for any subsequent subscription period. If you cancel while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), WTHN will continue to process your order; your subscription will terminate automatically after the last order is shipped. You will receive a subscription cancellation email upon cancelling subscription orders.When I tried to cancel on my own, I received a default message saying I must call the facility. I then called and was told that I needed to put my request in writing, and I was also told that the cancellation policy "is and always has been 30 days" and I will be charged for this months subscription. Had I known this policy I would have done the necessary due diligence to ensure I was not charged again.

    WTHN is NOT a BBB Accredited Business.

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