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Business Profile

Aircraft Brokers

Wheels UP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aircraft Brokers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was quoted a flight for $7,000, but had to purchase a membership for $995 in order to fly at the discounted rate. I was told it was just a quote and that I would need to call back Oct to finalize the quote. I paid the membership fee on Aug of $995. I was also told by Wheels Up representatives ******************************* that should the quote given when I call back in Oct., be higher than the original quote of $7,000, that I could cancel my membership and get the $995 back. Fine. Then comes Oct. I call and they quoted my over $20,000 for a flight. I have attempted numerous time to call and email ***** for the refund. She responds with vague answers and just kicks the can.

  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/20/2023, a company by the name of Wheels Up Partners charged my credit card an amount of $2,495 without my consent or authorization. I contacted the office and they advised me that the account will issue the credit/refund during the course of the week. On 2/27/2023, I contacted the office and they claimed it was too late to reverse the unauthorized charge. No further communications was received from the office. The charge was not authorized and is deliberate and willful fraud by the manager of this office since I contacted them and made them aware in the same day the charge appeared on my credit card. This is a criminal action and should be dealt with accordingly. It is an attempt to fraud consumers by placing unauthorized charges in the hope that the consumers will accept their explanation and cease action to get the charge reversed. I look forward to favorably response from this agency in its effort to protect me from willful and deliberate financial fraud.

Wheels UP is NOT a BBB Accredited Business.

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