Complaints

This profile includes complaints for British Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  British Airways

  11 W 42nd St Fl 24 New York, NY 10036-8002

• 

  British Airways World Cargo

  516 Express Center Dr Chicago, IL 60666-5044

• 

  British Airways

  2370 W Airfield Dr # 100 Dallas, TX 75261

• 

  British Airways

  PO Box 62173 Houston, TX 77205

• 

  British Airways

  238 Lawrence Ave South San Francisco, CA 94080

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight departed on Thursday, June 27, from ****** and arrived in ****** on Friday, June 28. Unfortunately, I had a deeply distressing experience at the gate. I was yelled at and humiliated in front of other passengers simply because I initially refused to voluntarily check in my carry-on bag. Despite explaining that my carry-on contained fragile, important items, I eventually agreed to check it in to avoid further complications. However, the manager then refused to let me board the plane. When I asked why, he again yelled at me in front of others, leaving me utterly embarrassed. Some passengers witnessed this and attempted to support me, but the manager threatened to confiscate their passports and prevent them from boarding as well. After everyone had checked in, he finally allowed me to board as a "favor," even though I was one of the first in line. I was shocked and deeply embarrassed.Once on the plane, I reported the incident to the flight attendant and filled out a form. The next day, I received an email and provided a more detailed account of the situation. However, no one followed up with me. I sent a follow-up message on ******** on July 4th, and they assured me they would respond. Then, out of the blue on August 26, I received a brief email from British Airways offering ****** Avios points as an apology. I replied that this was not acceptable but received no further response.I do not wish to wait another two months for another email. As the next step, I am submitting this form. If this issue is not resolved promptly, I will escalate further to seek my rights. British Airways needs to conduct a more thorough and timely investigation. My checked item is broken, and I am still deeply embarrassed by the public humiliation I experienced. I hope for faster communication and resolution of this situation.British Airways Case Reference: ********

  Business Response

  Date: 09/19/2024

  The following email was sent 19Sep24:

  Dear **** **********
  
  Your feedback to British Airways
  
  Thank you for contacting the Better Business Bureau. Your correspondence has been sent to Customer Relations and we have been asked to respond you directly.
  
  Were sorry you were upset by one of our staff when you travelled with us to *******, especially as you mentioned the incident left you deeply shocked and embarrassed. This isnt what you should expect when you travel with us, and we understand why you needed to let us know about it. Wed also like to thank you for your patience while we got back to you about this.
  
  Unfortunately, the space we have for cabin baggage is very limited. We do have lots of processes in place to make the most of the space available, but when we have no other choice, we do ask customers to put their hand baggage in the hold. Although I appreciate why you were concerned as you were travelling with a fragile and sentimental item in your hand baggage. From what you have told us, the situation could have been handled better and it's disappointing our staff member didnt meet our usual high standards of professionalism.
  
  Please be assured that I've logged the details of your experience. Ive also shared your concerns with the relevant managers, who will take appropriate action straight away to help us improve the service we provide.
  Im also sorry to hear that the contents of your bag were damaged. Im happy to look into your claim, but I will need some further details about the item that was damaged. Please could you provide us with the below:
  Item description
  Purchase price
  Purchase date
  Damage description including photos
  Provide us with a receipt for the item if possible
  
  You can send these details in the following ways:
  
  In a reply email (photos/receipts can be added as attachments)
  
  Post them to:
  
  British Airways Customer Relations
  **************************************************
  ********* ** *****
  ***
  
  If you send us any documents in the post, please add your Customer Relations reference number to them this is *********
  
  To help resolve your claim quickly, please also send me your bank details, so I can transfer payment directly to your account. Well need to know the following:
  
  Bank name
  Branch name
  Bank country
  Routing number (9 digits - please provide the paper and electronic sort code)
  Account number (up to 17 characters)
  
  Thanks again for taking the time to let us know about the experience you had. We look forward to hearing from you soon.
  
  Best regards
  
  *****
  British Airways Customer Relations
  Your case reference is:********

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  BBB Case number: ID #********
  BA Case number: ********
  
  
  Dear BA Team,
  
  
  Thank you for your response, but I must stress that the issue goes well beyond the matter of checking my carry-on. As outlined in my initial complaint, I reluctantly agreed to check my bag under pressure, despite explaining it contained fragile items, to avoid further conflict. Despite this, I was left without any explanation and treated disrespectfully in front of other passengers, forced to wait until everyone else had boarded before I could board. Adding to the frustration, I noticed that passengers who arrived after me were allowed to keep their carry-ons.
  
  
  There are multiple key points that remain unanswered:
  
  
  1. Why was I forced to check my carry-on at the beginning of the boarding while others were not? There seems to be a clear inconsistency in how passengers were treated.
  
  2. Even after I agreed to check my carry-on, why was I not allowed to board immediately and instead left with no explanation and treated badly in front of other passengers? This lack of communication was extremely frustrating and unprofessional.
  
  
  These discrepancies have left me deeply dissatisfied, and I expect a detailed explanation of the decisions made by your staff *********************** I previously mentioned, one of the items in my checked luggage was damaged. This item carries significant sentimental value, which is why I am unable to provide a receipt. The amount I referenced in my earlier email reflects its emotional importance rather than its monetary worth. Please find attached images of the item for your reference.
  
  
  Moreover, it is of utmost importance to me that the staff member who treated me poorly undergoes professional training. Public humiliation in front of other passengers should never occur, and no one deserves to be treated this way. His behavior was unprofessional, and as I mentioned earlier, I noticed other passengers filing complaints during the flight as well. I urge you to review those complaints, as I believe they will corroborate my experience.
  Lastly, I request that you review the **** footage from the specific time and gate where this incident took place. This should provide a clear and objective record of the interaction. I trust that British Airways will thoroughly investigate this matter and take appropriate action.
  
  
  I look forward to receiving a satisfactory explanation and resolution to these issues. Thank you for your attention to this matter.
  
  
  My bank details are here:
  Bank name: ***************
  Bank Country: ************************
  Account number: ************
  Routing number
  Paper & Electronic: *********
  Wires: 026009593
  
  
  
  Sincerely,
  ***** **********
  
  
  
  
   
  

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is unacceptable. I paid about $600 for this item about three years ago, and it was unique, holding far more value to me than just its price. Being forced to check it in and then facing the embarrassment and distress that followed should not be underestimated. I no longer have the receipt, so what resolution can you offer in this situation?

  
  Sincerely,
  
  ***** **********
  
  
  
  
   

  
  

  Business Response

  Date: 11/04/2024

  The following email was sent 23Oct24:

  Dear **** **********
  
  An update from British Airways
  
  Thank you for getting back in touch with us.
  
  Once again, Im sorry your item was damaged. I appreciate this was unique and sentimental to you. We would recommend that any fragile items are professionally packed for air transport, even if you intend to take them into the cabin with you. This is because contents can shift in the hold and cabin during take-off, landing and whilst in the air.
  
  I note you have mentioned that you purchased the item for $600.00, but you no longer have the receipt. As you dont have the receipt, well be able to make a contribution of $300.00 towards your claim. Ive raised a bank transfer for this amount using the details you previously provided. It may take up to 10 working days for money to reach your account.
  
  I realise this is less than you were hoping for. However, if you may be able to claim the rest through your travel insurance provider. If you require any supporting documentation, then please let me know and Ill happily arrange this for you.
  
  Once again, were sorry for the experience you had this time. We hope we can welcome you back on board again soon.
  
  Best regards
  
  *****
  British Airways Customer Relations
  Your case reference is*********

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am writing to file a complaint against the British Airways (BA). I hope that the Better Business Bureau can help me mediate this dispute since I have tried my best to contact BA over the past two monthsno response from them at all. The nature of the dispute is the racism and extreme unprofessionalism shown by BA. I claim 1)compensation of $1083.40 and 2)reimbursement of $38.36 for extra costs at the airport.On July 11, 2024, I was denied boarding for Flight BA265, from ****** to *********. The staff at gate B33 told me that BA oversold six seats for this flight. However, the crew managed to get five white passengers on board. I was the only one left at the gate. When I asked for a reason, the staff pointed at my passport (*****). This was outrageous RACISM!Soon a manager called ******* ****** came. He worked on persuading me to accept a rebooking at another Terminal that includes a 3-hour transfer at *******. I insisted that my original flight was direct. ****** assured me that all the extra costs would be reimbursed and a refund would be issued, once I wrote to the email *************************** he provided. As a result, I had to drag my luggage to a new Terminal 3. My duty-free products were thrown away at the security of **********. It was midnight when I finally returned home. I missed my parents anniversary party. BA imposed all these inconveniences on me just because they oversold the seats to pursue their maximum profits. This was UNETHICAL business.On July 12, the next day after my return, I immediately wrote to ***************************. Having followed up three times, NO RESPONSE from them. I also filed case #******** on the British Airways website. I called to inquire about the status twice, the representative said they were busy. This is extreme unprofessionalism -- GHOSTING, LYING, FAILURE.I hope that BBB can help me solve the dispute. Thank you so much for your time and consideration. best,***** ****

  Business Response

  Date: 09/18/2024

  The following email was sent on 16Sep24:

  Dear ** ******* ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** *******
  Your feedback to British Airways
  
  The Better Business Bureau has contacted us about your denied boarding claim. Please accept our apologies for the delay in our response. Unfortunately, its been taking us much longer than usual to get back to our customers due to extremely high claim volumes caused by several periods of disruption over the last ***** months.
  
  Were very sorry you were unable to board your recent flight to *********. We know this isnt what you expect when you fly with us, and we understand why you needed to contact us.
  
  Like all airlines, we sometimes sell more seats than are available. This is because we know some people wont turn up for their flight, and we dont want to fly with empty seats. We plan this carefully, but sometimes more people turn up than we expected, and we then have to ask some customers to travel on a different flight. We know how disappointing this is, and so first ask for volunteers. However, if we dont get enough, we must choose other customers.
  
  We dont tolerate discrimination of any kind and train all our staff to behave in an inclusive way, so I was particularly concerned that you felt our staff at the airport used discriminatory language towards you. Ive shared your concerns with the relevant managers, who will take appropriate action straight away.
  
  Im pleased to let you know that youre entitled to denied boarding compensation of ******, which converts to $682.63. Ive arranged a bank transfer for this amount, and Ive also arranged a second bank transfer of $28.28 to cover your expenses of *****. You should receive the payments in your ************** account within the next 7-10 working days.
  
  Once again, please accept our apologies for your experience on this trip. We hope to welcome you back on board soon.
  
  
  Best regards
  
  ******** ***************** ************* **** Customer Relations
  Your case reference is:********

  Customer Answer

  Date: 10/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ****
  
  
  
   
  
  

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were traveling me and my husband and 3 children from *** to ***, our first flight was delayed resulting in us missing our connection. We had to stay overnight and had no food, hence we had to buy some food for the children... We submitted a claim for compensation for our trip, reimbursement for our expenses and a claim for delayed and damaged baggage. It is over 4 months and we have not heard back from them!!!our case was officially expedited twice, and still no reply!!

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked tickets with BA on May 16, 2024 for 4 passengers. I came to cancel the second day May 17, 2024 due to my fathers death. They told me its no refundable unless i show them the death certificate. I got the certificate and showed it to them. They told me my refund has been approved on May 24 and it would take 7-10 business days to refund to my card, till now i have not received a dollar. Another thing is i booked new tickets when i was finally okay to travel and they tockets were to ************. When i flew to ****** i received a phone call about my father in law doing a open heart surgery. In the airport i told them i want to fly instead of ***** to ******* they told me that it was unavailable. Theh told me to book my own flight from ****** to *******. I did that. When it was time for me to return to the ************* august 7 they told me my flight has been cancelled because i didnt fly the last flight from ****** to *****. Keep in mind they didn't tell me any of this. I asked them on the ticket counter they told me that it will not affect my return flights. When i spoke to them after finding out my return tickets were cancelled i told them to reinstate them i didnt want money just wanted to travel because i was not safe in ******* because of the war. They kept denying my request and said it was not a valid reason. I was not safe there with my 3 kids all under age of 10. They did not care and they had no feelings for what we were going through. I had to come back safely to my house so my kids can start school. They did not care and they never refunded me for neither transaction. Both transactions were ******

  Customer Answer

  Date: 09/21/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by British Airways regarding complaint ID ********.
  
  Sincerely,
  
  **** *****
  

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi - I booked a flight with BA in January (June flight). 24 Hours before flight i was told it was cancelled, then rebooked (next flight also canclled). They are refusing to refund me and told me it was my fault on booking as I have 5 people, so it'st not easy to schedule. Not sure how the 5 people is my fault.

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by British Airways regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14th, my wife and I flew on BA from ****, connecting through ********, and eventually landing in *******. This was a nightmare. This specific complaint has to do with my baggage. After BA caused us to miss our connection through ********, they proceeded to lose my bag. Eventually, when we landed in *******, they told me the bag was in ********. They sent the bag to me via ****** and it arrived three days later on Saturday, Aug 17. My bag came and was damaged, with the zipper missing and unable to close. I filed a damaged bag claim the same day, August 17. I received an email back asking for more details, which I provided. Then I received another email saying that I wont be compensated because the claim needed to be filed within 7 days of receiving the bag. I filed within 7 minutes of receiving the bag. BA is clearly trying to make it hard for people to receive compensation they are legally entitled to. My next step will be an open and shut small claims case if this is not remedied. I would like my bag replaced, or a credit for a new bag. I put in my original case number the link to my bag from travelpros website.

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by British Airways regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flight Cancellation Claim.On March 3, 2024, our British Airways flight from PDX to ***, connecting to ***, was canceled. We were rebooked for a flight 24-hours later, resulting in significant inconvenience, tour time, and incurred some expenses.During the extended layovers on the rescheduled flights, we missed the first day of our week scheduled tour. As a result, we incurred some out-of-pocket costs, and mostly lost valuable time and guided tour benefits. Despite multiple follow-up attempts to BA on the cancellation claim that was filed on May 5th, 2024, we have received No resolution response too date (reference case number: ********).I respectfully request compensation for the disruption as result of BA's self-imposed flight cancellation. I kindly request $646 for both myself, and $646 for my wife, to settle the matter in full. This amount is reasonable and fair, and aligns with the EU261 airline compensation limit of liability.We appreciate your prompt attention to this matter and hope for a swift resolution. Thank you for your assistance.

  Business Response

  Date: 09/09/2024

  The following email was sent 06Sep24:

  Dear *****************
  
  An update from British Airways
  
  Thanks for contacting the Better Business Bureau. Your case has been forwarded to Customer Relations and we have been asked to reply to you directly.
  
  I understand from your recent contact with us your flight to *************** on 03 March was cancelled and you would like to make a claim for compensation and expenses with us. Ive located your Customer Relations case, ********, and have reviewed this for you today.
  
  I can see you submitted a claim on our website, and Im pleased to see weve already arranged one payment of ****** APR compensation, which converted to $651.34, and a second payment of $84.00 to reimburse your expenses to you. These two payments were processed on 10 May 2024 and should be with you now.
  
  My apologies, I noted there is two passengers included in your claim, and therefore youre entitled to a further payment of ****** APR compensation. This converted on todays rate is $682.69. Ive therefore arranged another payment of $682.69 for you today to your *********** account and this should be with you soon.
  
  I do hope this is helpful and we hope despite this experience, we can continue to welcome you both on board with us.
  
  Best regards
  
  ******
  British Airways Claims Investigation Specialist
  Your case reference is:********

  Customer Answer

  Date: 09/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Had British Airways simply communicated properly prior, this would have prevented confusion, delay, and the need for a BBB complaint for resolution. Thank you.

  Sincerely,
  
  *****
  
  
  
   
  

  
  

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight on British airway my intention was to book for the 22nd of July, it turns out to be a mistake and you book me on the 1st of July, immediately I tried to correct and change dates to the 22nd or cancel and I couldn't, the only contact was a virtual assistant that informed me that he couldn't change the flight date or issue a refund and if I needed to I have to call ****** with an overseas phone number which I couldn't use at the time because of working hours I couldn't reach anybody outside the working hours, I was under the impression by law I should have at least 24 hours to cancel or change of flight, I had a book another ticket for the 22nd of July and now I'm out $832.05, I feel that I was tricked into paying that money without giving me a chance to rebook or cancel. I do have screenshots of the chat with Agent denying me rebooking or refund.

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by British Airways regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10, I purchased a seat upgrade for an upcoming Birtish Airways flight. I used the interface on BA's website. When I checked in for my flight, I was not given the upgraded seat for which I paid. When I pointed it out, I was told there was nothing the employees at the airport (in ****, *****) could do, and that I needed to submit a request for a refund online. I have done so--several times--and received no response from BA. When I go to their website to check the status of my claim, I get an error saying that the claim cannot be located.

  Business Response

  Date: 09/04/2024

  ***** ** ******** ******
  *** 
  ***** **** *************** ****** *** ********* ***** *********
  
  Dear *** ********** *****************>
  Booking Reference:******
  
  Thank you for applying for a seating refund and for bearing with us whilst we got back to you on this.
  
  Weve had a look at the details you provided and can find your booking and flight details.
  
  However please can you confirm for which flight and passenger you are requesting seating refund.
  
  Once we have this information, well be happy to look into this further.
  
  Thank you for getting in touch.
  
  Kind regards
  **** ******
  British Airways Seating Refunds
  * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  BA sent me an email the other day asking for additional informaiton, which I provided immediately (notwithstanding the fact that I had already provided info they requested when I submitted my original request to them). I have not yet gotten a further response or a refund and would like to keep the BBB case open until that happens. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

• Initial Complaint

  Date:08/20/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 16th my luggage was placed in the care of British Airways while I was flying to ******. Due to the delays with British Airways, they was supposed to been shipping my luggage to ****** where I was staying for the time being. Needless to say my vacation had came and went and British airways kept telling me that they had located my luggage but they dont know when Ill receive it. My trip is over now and I have yet to receive my luggage and or compensation for all of the things I had to buy over. I cant even speak with a representative half of the time that I have called.

  Customer Answer

  Date: 09/13/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by British Airways regarding complaint ID ********.
  
  Sincerely,
  
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