Complaints

This profile includes complaints for British Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

British Airways has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  British Airways

  11 W 42nd St Fl 24 New York, NY 10036-8002

• 

  British Airways

  2 Park Ave Room 1100 New York, NY 10016

• 

  British Airways

  551 5th Avenue Suite 725 New York, NY 10178

• 

  British Airways

  P.O. Box 300686 Jamaica, NY 11430

• 

  British Airways

  4887 Belfort Road Jacksonville, FL 32256

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an Executive Silver member of British Airways (********). My wife and I had booked and traveled on Sept 11, 2022 returning from *******, ***** (***) to *********** (***) via *************** (***) on a Business class ticket. Our record locator # is ******. As the flight from ******* to ****** (BA36) was delayed and we were certain to miss our connecting flight (BA193), British Airways automatically rebooked us on another flight from ****** to ***. Only after we boarded the flight, we realized that we were assigned seats in Economy instead of Business class. Upon inquiry with customer relations after we reached ***, we were asked to submit a claim to request a refund of the fare difference. We submitted a claim online on Sept 12, 2022 on BA website and received a confirmation email with case Reference # ********. It has been almost FIVE months since the claim was submitted and it is yet unresolved. Many times that I have tried to follow up with BA Customer relations without any progress. Recently, even the phone #s provided for Customer relations ************* or ************) gives a message that this line is closed and suggests we request status online. I have done this multiple times as well without any call back or email update on the status of the claim. The experience has been extremely frustrating and would like this to be resolved at the earliest by refunding the fare difference. I have waited long enough and can not believe that it takes this long for settling a refund claim totally due to an error on the part of the airlines that has not provided a simple update on the claim to this date via an email or phone call. This is unacceptable to me as a customer. Thanks *********************

  Customer Answer

  Date: 03/08/2023

  At this time, I have been contacted directly by British Airways regarding complaint ID ********, however my complaint has NOT been resolved because:  

  I received an email from British Airways Customer Relations on March 7, 2023 asking me to provide a copy of the boarding pass for the flight from ****** Healthrow to ***********. I emailed a copy of the boarding pass the same day and awaiting response. 

  Thanks

   *********************

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *********************

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by British Airways regarding complaint ID ******** after I sent them on March 7th, the requested documents (Boarding pass, Travel itinerary and seating chart).  
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My British Airways case reference is:********* I have complaint asking for my money back about six times already and BA doesn't want to hear me and roll the case to CHEAPOAIR that's a ghost service somewhere in the world.I went vacation to ****** in October 2022 I paid for a round ticket, however, when I was in ******** I had an issue here in my house in Bklyn and I had to come earlier so I email British Airways and no one answered but instead of them someone else answered my email that was CheapOair ghost company I told the agent that I wanted to change my return ticket for an early day he said OK and changed it.When I got home I realized that CheapOair sold me a brand new ticket so I email BA and they gave me the round around saying that ********* was the one who charged me and they didn't. The ***** NEW TICKET cost was $599.63 and I want BA to refund me. BELOW YOU WILL FIND MY ROUND TICKET, however, when I got the new ticket this CheapOair didn't send me a copy of it because unfortunately I had very little internet service and I couldn't print so they said just show your passport at the counter and that's all I did it and I got the ticket at the airport. If is needed it I have the Discover Card statement in where it shows the price I was charged. Thanks

  Business Response

  Date: 03/01/2023

  The following email was sent to ********************** on 16Feb23:

  Dear ***************
  
  Thank you for contacting the Better Business Bureau.  A copy of your correspondence has been sent to Customer Relations and we have been asked to respond to you directly.
  
  I have reviewed your travel record ****** and see that your purchased your ticket through CheapOair for travel to ******** so your contract of sale was with them. I see you were in touch with our call center inquiring about changing your return date of 13 November and were advised to call your agent. 
  
  When you purchase a ticket from a travel agent, they are in control of your booking and tickets any changes to your travel must be done by them as they need to reissue your ticket.
  
  I see on 03 November, CheapOair cancelled your 13 November date of travel back from ******** and you were rebooked for travel on 05 November.  You were not charged for a new ticket, you were rebooked on the same travel record ******, in the higher selling inventory of World Traveller which is what was available so the difference in fare you paid is correct. 
  
  There is no set fee of $100 on international tickets for changes to your travel dates. A passenger is charged for changes per the fare rules of the ticket you purchase whether it's with the airline directly or a travel agent. 
  
  For any additional details on your rebooking please contact CheapOair as they were the issuing agent of your ticket.
  
  Thank you for getting in touch and for giving me the opportunity to respond. We hope to welcome you on board one of our flights again soon. 
  
  Best regards
  
  ***************************************
  British Airways Customer Relations
  Your case reference ***********

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  1) I have already contacted CHEAPOAIR several times and this ticket call center does not exist in US it's located somewhere in *****.

  2) CHEAPOAIR charged me  for a new ticket because that was asked by British Airways.

  3) CHEAPOAIR only charged me for their service $49 dollars.

  5) British Airways told CheapOair to charge me $550 dollars and that's the money that B.A kept for the new ticket.

  6) From the very beginning British Airways blamed CheapOair for the charges of $599.63 but B.A never admitted that they were paid for my ticket otherwise I wouldn't flown.

   

  I attached my Discover statement for you to see, and I want my money back I don't like double tip airlines. I am willing to pay the difference but I am not willing to let a company robbed me of my money.

   

  Thanks

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 03/29/2023

  The following email was sent to ********************** on 20Mar23:

  Dear ***************
  
  Thank you for coming back to me about the change fee amount you paid. 
  
  As I explained in my previous email, you need to look at your contract with Cheapoair regarding the terms and conditions of the fare you purchased for our flights.  Your return was originally for 13 November and was booked in S and O inventory, and your original fare paid for all flights outbound and return not including taxes was USD 227.78.  
  
  You were rebooked in K inventory on 03 November when you called to make the change to travel on 05 November.  You were charged a penalty change fee, difference in fare from your original booking to the new one for your flights from ******** to **************** to ********, ***, and any difference in taxes and whatever Cheapoair's service fee is.  British Airways did not rebook and reissue your ticket Cheapoair did.  
  
  I'm unaware of the set amount of $100 for changes on international bookings. Passengers are charged according to the fare rules of the ticket they purchased.  You were charged correctly so there is no refund due. If you would like a breakdown of your charges, please contact Cheapoair.  
  
  Thank you for coming back to me about this.  We hope to welcome you on board one of our flights again soon.
  
  Best regards
  
  ***************************************
  British Airways Customer Relations
  Your case reference ***********

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   1) Cheapoair didn't provide me with any contract whatsoever.

  2) Unless British Airways location is in Mars the rest of us live on earth and understand words -I said before CHEAPOAIR charged me for it services $49.99 dollars.

  3) British airways CHARGES were $550.00 dollars so since when an airlines charges a brand new ticket for an early return?? I need to know so I'll take precautions and won't buy a ticket the rest of my life from British airways.

  4) British airways must give me that money back because I live in ******* and here we don't robe passenger when they need to make an early return.

  5) British airways MUST stop blaming Cheapoair for what I say above and must admit what the charges were for me to come back.

   

  To BBB I have already submitted my discover card statement in where I am disputing the charges for my early fly return. Thank you for your efforts
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled from ***** ***** to the ******** on December 29 2022 I arrived in ** December 31, 2022. My bag did not arrive with me. I filed a claim at the airport and left and waited for British airways to communicate with me. While I waited I fell sick and was in the hospital for some days. While I was in the hospital my bag arrived 8 days later. When I was released I was on bed rest at home and could not prioritize the bag. When I opened the bag its had been completely mixed around on the inside and items were missing. I filed a claim and my claim was denied because it was outside of 7 days. so they can deliver your lost bag after 8 days or maybe more but if you don't file a claim up to 7 days after receiving the bag you are out of luck if things are missing. Keep in mind when my bag was delivered was in the hospital for nearly a week. The was on the way I still have to fly back and I don't want to I never want to fly British again.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jul 17, I have filed my baggage damage to British Airways regarding my flight on Jul 15 to ******. My luggage is damaged and the MacBook is damaged as well. I have sent them the receipt of my luggage and the repair cost in August. They have not processed so far and I have keep sending the enquiry form to them. They request me to upload the document at designated page however their website always show internal server error whenever there are attachments. They refuse to get the documents in email. I am escalate this issue with BBB and forward my documents here. I demand the airline to compensate my repair cost and the luggage price. Also to compensate the extended delay of my case. Case number ********

  Customer Answer

  Date: 03/04/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by British Airways regarding complaint ID ********.
  
  Sincerely,
  
  ***********
  

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  British Airways Booking Reference: ******; BA Refunds case reference:********* Original itenerary: ***-***-***-*** , departing on 23-June-2022 from ************ via connecting flight American Airlines.Seats booked on Premium economy class, along with paid seat selection, with my Amex Credit card and British airways *****(Executive Club Account).Due to flight delay with connecting flight from ***-MIA,the three passengers(my family) were re-ticketed by AA to fly to ****** and **** enroute to final destination. However, the passengers were put on economy coach class (without the paid seats as well) from *****-******, instead of the premium economy class. Also at Madrid, passengers were denied boarding to **** by ***** Airways for wrong reasons, leading to my family stranded in ****** airport for the whole day, which resulted in us buying additional booking to fly to ******. Upon reaching ******, British airways ***************** rebooked our original booking(******) to fly us from ****** to *********,*****, but on economy coach class, instead of paid premium economy. The agent mentioned no premium economy seats were available on that flight leaving to *****. Also the paid seats were not uitilized for the onward journey. The return journey from MAA-***-*** was ALL OK, as per the original itenerary.A case has been opened with BA(Ref *********) to get ther refund due to us, on fare difference and unused paid seats. The airlines so far have only refunded the cash portion of the unused paid seats. After multiple follow-**** BA still has not refunded the fare difference between the paid premium economy class and premium economy flown(paid with Credit card and *****) for the onward journey from *** to *****. BA also has not refunded the ***** that was paid towards the paid seats. Multiple emails were sent and I'm always told the airline is too busy and refunds team will get back to us, but nothing so far.Pls assist in getting the refund ASAP, Thanks

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BRITISH AIR BOOKING NUMBER: ****** I recently made British Air reservation on January 16, 2023 for travel dates March 18, 2023 returning on March 25, 2023 for following passengers. 1) **************, 2) *************************, 3) *************************. When I realized that there was a typo in *******'s name with an extra letter, I called British Air on January 17th -- before 24 hours from the original booking and before the actual e tickets were issued. I was told that my ticket class did not allow any changes and that I need to rebook the trip. I was on the phone about an hour while the agent (very nice) tried to find other flights as my original itinerary was no longer available. The agent told me that he got authorization from his manager to correct the name (deleting one letter) for $325 and I can keep the original itinerary. It was late at night and I had spent many hours finding this flight including the hour I spent with the agent and I agreed to the charge as I was beyond exhausted and frustrated at that time. I also did not want to spoil this surprise birthday trip for our son. I understand you have your policies, and I made the typo. But it seems beyond "reasonable" for British Air to charge $325 to take out one letter to correct the name, especially when the tickets were not yet issued.I am appealing to your sense of "doing the right thing" and "reasonable" business practice to refund the $325 to me. Thanks in advance for your help and let me know if you need additional information.*************************

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by British Airways regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding British Airways has been resolved.

  
  > This complaint was closed by BBB due to non-response from the merchant.
  I filed a dispute with my credit card company, and the merchant has given me a refund for the disputed amount.
  > 
  > Please make a note of it.
  > Thank you.
  

  
  

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I booked airfare with British Air from ******* to *******. On June 19th , 2022, British Airways canceled our flight from ***** ******* to *************** without notice resulting in a cascading effect in which we missed our subsequent flights back to the States. British Airway offered ** an alternative flight that would incur an 18 hour layover in ****** pushing our return date home back two days. This simply would not work with our schedule. Our travel agent found another British Airways flight home on the 20th, but we incurred approximately $1100 in additional airfare expense not to mention another night in a hotel and meals. I have contacted British Airways repeatedly and have filled out a complaint form and compensation form. I attached all supporting documents to my claim. That was in October, and I have yet to receive any response from British Air other than a complaint record number. It was out of our control that BA canceled our flight without adequate notice or a acceptable new flight resolution.

  Business Response

  Date: 02/08/2023

  The following email was sent to ******************** on 03Feb23:

  Dear ***************
  
  An update from British Airways
  Thank you for contacting the Better Business Bureau about your flights from ***** to *******, via *************** in June. I'm sorry to hear your flight from Split was cancelled and we were unable to offer a suitable alternative for you. Please also accept my apologies for the time taken to get back to you about this.
  Ive checked the details of your journey and Im pleased to advise youre entitled to compensation for the cancellation of your flight BA0527 on 19 June 2022. The distance of your disrupted journey was over 3,500km and this has been calculated in accordance with ** legislation. This means youre entitled to ****** each in compensation.
  
  The total amount of compensation youre due is ******** as there are two passengers included in your claim. Ive raised a bank transfer for this amount in your local currency, which will be paid directly to you. This may take up to 21 days.
  I appreciate you were unhappy with the rebooked flights British Airways offered and therefore, your travel agent rebooked an alternative, which cost around $1,100.00. As British Airways would always rebook passengers free of charge, we would be unable to cover this cost for you and I'm sorry to disappoint you. You can make this claim through your travel insurance company and if you need any documentation to help support your claim, please let me know.
  You can also request a refund of your unused flights from your travel agent. Hopefully they can arrange this for you.  
  Thanks again for getting in touch about this. If I can help with anything else please let me know. We look forward to welcoming you and **************** on board again in the future.
  
  
  Best regards
  
  ***************************
  British Airways Claims Investigation Specialist
  Your case reference is:********

• Initial Complaint

  Date:01/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was traveling from *********, ***** to ********, ** with international segments on British Airways and the local segment ******* to ******** on American Airlines , the partner airlines for British on Dec 29th , 2022 with record locator ******, Name - ******************************* British Bagtag number - ******** which di not make to *******. At *******, British Airways asks me to lodge cliam with ******** at ********, ** which I did File ID *************. Now British Airways luggage department and customer service refuse to give me any information about my missing bag as they say the claim is with American Airlines and American is responsible to get me the bag. American Airlines say that the last scan of the bag is at ******** and ******** tells that they do not have the bag. British refuses to help me on repeated requests with British about the whereabouts of my chacked bag. My checked bag is 24 inch black Soft shell Samsonite spinner with a brown leather COACH branded name tag. Requesting urgent help.Thanks,*********************** *********

  Customer Answer

  Date: 02/11/2023

  American Airlines ( partner of British Airways) replied back to my email saying they are still looking for my lost luggage however my complaint has NOT been resolved because:

  American Airlines ( partner of British Airways) has not been able to locate my luggage yet.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *******************************

  Business Response

  Date: 03/15/2023

  The following email was sent to ********************* on 07Mar23:

  Dear *********************
  
  This email is in reply to your latest correspondence sent to the Better Business Bureau dated 02 March. 
  
  I am sorry that American Airlines has not found your missing bag.  Again as you filed with them they will need to settle any claim you make regarding your missing bag. 
  
  Thank you for getting in touch. 
  
  
  
  Best regards
  
  ***************************************
  British Airways Customer Relations
  Your case reference ***********

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-5-22 I filed a claim with British Airways case reference number ******** for $241.85. I have not received any communication from British Airways concerning approval or decline of payment for this claim.My husband and I went on a tour of the **************. Flight itinerary was: *************************** to Toronto; 6-5-22 ******* to *********; 6-6-22 ********* to *********. Due to a flight delay with the ********** to ******* flight we had to rebook flights. Two checked suitcases were not at ***************** when we arrived. On 6-6-22 a baggage claim - EDIBA ***** - was filed with British Airways for Bag 1- tag number AC ********** and Bag 2 - tag number AC **********. A hotel in ********* was given as the delivery address. On 6-7-22 we updated the delivery address on the British Airways baggage claim app to a hotel in York. On 6-9-22 we received a text message saying Bag 1 was at *********. On 6-9-22 we called the British Airways baggage claim and requested that the bag be delivered to the ******** *********** in ****** where we would be staying June 10 & 11. Bag was not delivered so the evening of 6-11-22 we updated the delivery address to our home address using the British Airway app. In the afternoon of 6-12-22 we received a text message attempting to deliver bag to the ******** ***********. We called British Airways, explained we had checked out of the hotel & requested that the bag be sent to our home in **********. We were told that the courier would be contacted and the bag taken back to **************. On 6-13-22, the ******** *********** called saying the bag was there. We called British Airways and was told that the bag would be picked up from the hotel and delivered to **********. We arrived back home in ********** on 6-15-22 and both bags were still missing. On 6-24-22, Bag 2 - tag number AC ********** - was delivered to our home.In an attempt to get updated info on Bag 1, tag number AC **********, every couple of days I would check British Airways baggage claim website, call British Airways and the hotel in ******. Each time their system said that both bags were delivered and the claim reopened once I explained the situation. On 7-9-22, the BA representative issued a new baggage claim number - EDIBA ***** - in order to correct the system. The representative suggested that we have the hotel ship the bag to us and file a claim for the cost of shipping. On 7-20-22, the bag was still at the hotel so we made arrangements for it to be shipped. It arrived on 8-1-22.Since filing the claim to recover shipping cost, Ive called and emailed British Airways multiple times. I received an email requesting the book reference number which was sent to them on 10-7-22. At first I was directed to the Customer Relations Team now that number directs you to contact BA via website. Regular **************** Representatives that Ive talked to said that an email would be sent to the baggage refund team.

  Customer Answer

  Date: 02/08/2023

  At this time, I have been contacted directly by British Airways regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   On 1-25-23, I received an email from British Airways indicating that my claim had been approved and they agreed to pay the full amount of the claim. They requested bank information so that the money could be deposited directly to a bank account. On 1-26-23, I sent the bank account info requested. I have not received the payment. I have not received any other communications from British Airways.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *************************

  Business Response

  Date: 03/06/2023

  The following emails were sent to ***************************** on 25Jan23 & 22Feb23:

  Dear *************
  
  An update from British Airways
  We have been contacted by the Better Business Bureau regarding the problems you experienced since your baggage was delayed upon arriving at *********. I can only imagine how frustrating and inconvenient this must have been for you and I'm truly sorry you were let down.
  I understand you arranged for your baggage to be shipped back to ********** after it was not returned before your flight home. I would be glad to reimburse the full $241.85 you paid to ship your baggage. The fastest way to make payment is by bank transfer and it would be helpful if you could send me the following information:
  
  
  
  Bank name
  Branch name
  Bank country
  Routing number (9 digits - please provide the paper and electronic sort code)
  Account number (up to 17 characters)
  
  
  You can send us your information by clicking on the secure blue reply link below my name. Youre welcome to send more than one email if youre concerned about giving us all your information at the same time.
  Once again, Im sorry you had this experience on your trip. Please be assured your feedback has been passed to our Baggage Handling team, so they can use it to improve the service they provide.
  Thank you again for letting us know what happened. I look forward to hearing from you soon.
  Best regards
  
  *********************
  British Airways Claims Investigation Specialist
  Your case reference is:********

  ================================================

  Dear *************
  
  An update from British Airways
  Thank you for getting back to us with your bank details. Please accept our apologies for the delay in responding.
  I've arranged a bank transfer for $241.85 using the information provided. You'll receive our payment within 10 working days.
  Thank you again for contacting us. I do hope we can welcome you on board in the near future.
  Best regards
  
  *********************
  British Airways Claims Investigation Specialist
  Your case reference is:********

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  
  **** ***** *****
  
  
  
   
   
  

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to use an e-voucher to book a vacation package. I was told I had to pay $300 deposit with my credit card first and would receive a refund for the e-voucher. I never receive the refund and I was by another agent the e-voucher is non-refundable. I wouldn't never paid the $300 deposit with my credit card if I could not receive a refund for the e-voucher. I was "trick" by the agent from him telling in on the phone and in an email that if I pay the $300 deposit, I would receive a refund for the e-voucher. I would like a refund for the $300 deposit.

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************