Complaints

This profile includes complaints for Emirates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Emirates

  55 East 59th Street, 5th Floor New York, NY 10022-1722

• 

  Emirates

  1 Saarinen Cir Ste A-L1-325 Sterling, VA 20166-7547

• 

  Emirates Airlines

  5600 N River Rd # 610 Des Plaines, IL 60018-5114

• 

  Emirates

  101 - 90 Sheppard Ave E North York, ON M2N 3A1

• 

  Emirates Airlines

  5718 Westheimer Rd Ste 1720 Houston, TX 77057-5751

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have booked Air Ticket on Emirates Airline for me and my family of 5 members, I have paid 250$ / bag and 2500$ for 10 additional peices of luggages for extra peices of luggage in emirattes for my travel from ******* to ******** ( ******* - ***** - Chicago - ********), however we were informed in ******** that one of our luggage bag is missing and they are tracking it. also they informed to report this missing bag in ********. we informed and logged the complaint on 7th Feb at 21:54 with They informed they will help us to get the bag asap, but it is already four days, no update so far.it was filled with my two childrens dresses, shoes and winter clothing needed for NA climate. we are left to buy all expensive dresses again here to face thw winter here. need help...Ticket number: *** ********** / *** ********** / *** ********** / *** ********** / *** ********** Bag Missing Information:Name:******/***************** Address: ************************************************************ Email given - ******************* Bag Tag - ********** - Black Duffel Bag File reference :*********

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Compensation for Hacked Emirates Airline Account Dear BBB Officer,My name is *********************. Attached is my ticket (Ticket number: *** **********; Booking reference: ******) my son-in-law (***********************************) purchased for $1,289.93 to travel from ********** (***) to ****** (COK) and from *** to ***. I am writing this email to report a serious issue with my Emirates Skywards account. My account has been hacked, and my booking was cancelled without my knowledge. To my shock, the hacker tried to transfer my airline miles to another account and I had to have my son-in-law, ******************************* purchase another ticket (Ticket number: *** **********; Booking reference: ******) at the last minute when I am at ******, ***** airport for $768.71 causing me financial loss and emotional stress.I believe that my account information was not adequately protected and I am extremely disappointed with the security measures in place by Emirates. I would like to request a full refund of my original ticket to my son-in-law, *********************************** original credit card ending at ****, along with compensation for the financial and emotional distress caused by this situation.I have reported this issue to Emirates Airlines, but I am yet to receive any compensation for the inconvenience and stress that I have endured. I request your assistance in resolving this matter and obtaining compensation from Emirates Airlines for the financial loss and emotional distress that I have suffered. I have included all relevant information, including my booking details and ticket information, in the attached documents.Thank you for your time and consideration. I look forward to your prompt response.Sincerely,********************* ****************************************************** *************** (Available 8:00 AM - 10:00 PM Pacific time)*************** (Available 8:00 AM - 10:00 PM Pacific time)*************** (Available 8:00 AM - 10:00 PM Eastern time)

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i flew on business class from ***** to ** on jan 10, checked in 4 bags, none of them showed up upon arrival. I have reported this to the airport, called the airline, over the last couple of days, i kept calling the airline and airport, they kept push the bucket to each other and ignore the issue. I spoke with Emirates at ***, a female claim she's a supervisor and refused to give her name, she said my luggages are being withheld and refuse to give out reasons before she rudely hang up the call. I need my luggages to be returned to me asap!

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket to fly from ******, ** *** airport to ***** on July 29, 2019. The flight was scheduled to take off on April 20, 2020 and to return on April 25, 2020. The flight was cancelled due to COVID. I was told there would be a credit issued to my account. Since that time, I deleted my emails which included the flight reference code and booking reference number. I now want to utilize the credit. I called the airline multiple times to get a refund for the flight credit. I am being told that they have no way to search their system to find my flight reference code. I have provided my name, departure airport, departure date, arrival airport code, transaction date, and they are still unable to find the ticket. I can even provide my credit card information. I have since been forced to rebook the flight to ***** without the credit that is due to me. I want a refund for the amount that was paid, approximately $800. Another person flying in my party on another ticket number was able to receive credit for her fare because she had a booking reference. Emirates should be able to search their system for payment details if a customer misplaces the confirmation number. They have told me their systems do not go back to 2019.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight to **** through Expedia on 1/16/2020 scheduled to depart in March 2020. Due to the pandemic, the flight was cancelled. I received an e-mail stating that I have full credit for the flight's fare which is valid as of January 2021. The credit was used to rebook the trip scheduled to depart in August 2021. The trip was cancelled again due to a government mandate that did not allow US citizens into ****. I requested a refund in August 2021. I spoke to Emirates who responded that they did not have my ticket number on file or a record of me and that I should contact Expedia since I booked through them. I contacted Expedia who took weeks to investigate and responded that they could not issue a refund to me because "We tried to refund you for your canceled Expedia itinerary ************* but this was unsuccessful as we no longer have access to the ticket. This is probably because the airline has changed something about your ticket and / or has already refunded you.If you have any questions about your refund, please contact the airline directly.Thank you for choosing Expedia ********************************** Team"Therefore, I went back to Emirates who informed me that the refund should be issued by Expedia. It has been over a year that I have been calling both companies regarding my refund or credit and have been unsuccessful. I will keep reporting this until I receive my full amount of $1,064.96. Original ticket reference-****** Airline reference number - ****** Original Itinerary number - ************* New itinerary number - ************* Airline Conf #:******

  Business Response

  Date: 01/12/2023

  Due to privacy regulations, we are unable to correspond with third parties, customer may contact us directly.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled to ******** via Emirates. I arrived to ******** ******** on 12/15/22. I took emirates from ******* to ******** with an 8+ hours lay over in *****. I checked in total of 10 luggages 23 kg each. I only received 9 bags and one which has about $3000 worth of stuff went missing. I filed a complaint at the arrival airpot and received reference number. I kept calling emirates almost every day to get an update but bag is still not to be found. I provided the description and contents of the baggage but it was never found. I called emirates customer Service and asked for compensation but they are denying it and telling me that they will contact ******** ******** airport. I want my stuff back because I was going to attend my brother's wedding and purchased all the branded and expensive stuff. Please help!

  Business Response

  Date: 01/09/2023

  Dear Team,

   

  Thank you for contacting Emirates.

   

  Data protection regulations restrict us from communicating with anyone other than the passenger.

   

  We invite youre the passenger to write to us directly via this ****

   

  Yours sincerely,

  *****************************

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I am unable to open the link that is provided by Emirates. ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 01/12/2023

  Dear BBB Complaints Officer;
  
  Greetings from Emirates!
  
  We are in receipt of your email below, however data protection and privacy regulations prevent us from sharing our response dated 3 September 2022 with your office.
  Rest assured, we have explained the findings of our investigations and responded appropriately to the passenger mentioned below.
  
  Sincerely,
  *****
  Customer Service Supervisor
  ********************.

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Why it is not within the scope is Emirates. I flew through Emirates and they should be able to help me locate my missing baggage  or direct to the right person  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 21st 2022 I called emirates a day before my flight to request a new flight as I told them i was waiting on my test for Covid and i wasnt sure what their policy was for Covid. After My test came back positive for Covid they basically told me that regardless of whether I had Covid or not I had to pay **** to **** dollars more if I wanted to get on any flight from the 21st to Jan 7th because there flights were fully booked. I pretty much had to get on the flight because they offered me no alternative options and I couldnt afford to pay more. What was really interesting was that the flight was half empty with tons of empty seats. That wasnt the worse part on our flight some lady passed out and they basically had her lying on the ground in front of me with all the flight attendants freaking out and passengers were hovering over us but when i requested to have my seat changed they actually had the audacity to tell me that I would have to pay more if I wanted to switch my seat. I feel like I need to file criminal charges against them for how traumatic that flight was and Im seriously contemplating it.

  Customer Answer

  Date: 01/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********** ****
  
  
  
   
  
  

• Initial Complaint

  Date:12/29/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The flight was Emirates EK230 on 28 November 2022, from ******* to *****.The flight attendant dismissed my request for help in a safety situation. As a smaller female, I was assigned a middle seat between 2 large men. One of the men was unable to fit in his own seat and kept rubbing against me. I requested several times he move back but he took up half my space. After some time, I requested a seat change because I was increasingly made uncomfortable. The attendant said I needed to walk around and find my own seat. This was impossible since it was dark and I did not know which seats were free. I was extremely uncomfortable and felt violated on this flight; the attendant was rude and refused to assist in this safety situation.I raised the issue with Emirates official complaint channel. The response was an apology that my 'enjoyment' of the flight was affected, and that they were not responsible for the behaviour of other passengers.Unfortunately the response was completely inadequate given this was a much more serious issue than simply enjoying the flight, and I was asking the airline to take responsibility for the behaviour of its rude and unhelpful flight attendant rather than an inappropriate passenger.

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my skywards number ********* I have emirates skywards credit card from barclays bank.I have been using the credit card last one and half years. I had over $30000 transactions.I realized I dont get the skyward miles that I deserved from the credit card.I called emirates and they asked me to contact the barclays bank. I contacted barclays bank then they asked me to contact emirates.I was bounced back and forth 3 times.Then I called the bank and asked them to contact emirates on 12/23/2022 Then Emirates accepted that I did not receive any miles from emirates credit card.Then I called them on 12/24/2022 and asked them to fix my miles because I had to upgrade my wifes ticket on 12/25/2022 (booking reference ******)Then they wanted me to call bank again to fix it. It was a holiday and bank was closed.They were telling me it's not their issue and it was bank's issue and they dont have anyway to escalate my issue. Also I added notes to my wifes booking to check in carryon luggage because of medical reason. They were giving her hard time at the *************** and charged her for an extra luggage. They were diacriminating her injuries. Did not even offer wheelchair even I added to her ticket on 12/23/2022.

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************* holding emirates skywards gold account # ** ***********. I have been trying to access my account with Emirates and to call the call center to change my flights with booking reference ****** and ****** with no luck. The last i did is i went to the airport to take my scheduled flight for 28th ofOct 22 , the airlines refused to board me and informed me that Emirates blacklisted me without any justification! They keep telling me that i am blacklisted because of an incident on my trip from ********* to ***** back in May,22 despite the fact that i booked and flew 4 other flights with Emirates between May and Oct22. i have been a gold member with a proven record of flights and decent profile for years . Also i checked out my skyward account and figured out that all the points have been wiped , i had more than ****** that i have earned them using my skywards ENBD credit card.I am really lost and cant understand what is going on , what is situation now , what will happen with my current already purchased 2 tickets , my miles and my future travel plans.The question is why did the airlines allow me to purchase tickets and take more than 6 flights with them between May and Oct if i am banned ! And what is reason for banning and whats their evidence and proof ! Why i was never informed that there is an issue from May to Oct. I was just left in the dark for months investing and purchasing tickets with emirates.Several emails has been sent through your complaint feedback channel with zero response from emirates airlines this is beside the several phone calls done to your call center and the visits done to *** airport ticketing office . Also a case has been opened with DCAA and Emirates refused to provide any details regarding their decision and the status of my purchased tickets. The issue has caused me a lot of emotional stress and risked my career as a senior VP based out ***** and traveling a lot for buisness depending on Emirates airlines

  Business Response

  Date: 01/12/2023

  Due to privacy regulations, we are unable to correspond with third parties, and will continue to handle this file in coordination with the customer directly.