Business Profile

Airlines

KLM Royal Dutch Airlines

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Complaints

This profile includes complaints for KLM Royal Dutch Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

299 total complaints in the last 3 years.
71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally request compensation for two issues I encountered during my recent travel with Delta and ****On the morning of August 2, 2024, I received an email from ***** notifying me that my flights from *********** to *********, scheduled to depart that same afternoon, had been changed. Initially, I had been booked in window seats due to a medical condition, but there were no available window seats on the rebooked flights. After reaching out to *** **************** for assistance, I was unable to find a solution and ultimately had to pay $482.80 to upgrade my seating to accommodate my needs. Unfortunately, both ************* denied my request for a refund of this amount.Additionally, my luggage was lost from August 2 to August 14, 2024, leaving me without my belongings for the entire duration of my vacation. I attempted to resolve this issue by contacting *** via email, phone, and WhatsApp, but their responses were minimal, and they were unable to assist me effectively.I filed a claim for my lost baggage (*********) to recover the $582.46 I spent on essential items during my trip. *** compensated me $308.00, but I am still seeking the remaining $274.46 related to this ******** summary, I am requesting compensation for the $482.80 I spent on seat upgrades, as well as the remaining $274.46 from my lost baggage claim. Thank you for your attention to these matters; I appreciate your assistance.
Business Response
Date: 10/22/2024
** **********
**** * ********* ********
******** **** ****** *****

Dear ******* *******,

We acknowledge receipt of your letter and thank you for taking the time to write to us.

This will be dealt with by an Assistant of our ************* Team, who will contact you as soon as possible.

In the meantime, should you require any further information, please visit the 'Contact us' pages of our website in your country of residence.

In case of an Assistant calls you to respond better to your request, the call may be recorded for quality purposes. If you don't want to, let the Assistant know at the beginning of the call.

Best regards,
************** *************
Customer Answer
Date: 10/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The business did not address my issue with paying for a seat selection due to a medical condition.
The business did not accept my credit card statement as proof of payment for items of necessity while I traveled with no luggage for 11 days.
The business did not accept receipts that were not itemized (note that this was all that was provided to me by those businesses) as proof of payment for items of necessity while I traveled with no luggage for 11 days.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *******

Business Response
Date: 11/18/2024
Dear BBB,

We regret to learn about the situation ******* ******* describes
in her claim #******** especially given her medical condition.

Regarding your seat change, we understand that you were originally booked
in window seats due to your claustrophobia, and the switch to a middle seat
caused distress. Please know that while we do our best to accommodate seating
preferences, KLM reserves the right to assign or reassign seats, including
extra comfortable or Delta Comfort+ seats, at any time. This may occur for
operational, safety, or security reasons, with the final decision resting with
the ground agents and crew on the day of the flight.

Additionally, I would like to clarify that this situation does not
constitute a violation of U.S. DOT Part 382 regulations. Under these
regulations, airlines are only required to offer specific seating
accommodations to passengers with fused legs or those traveling with a service
animal. You may also consider reaching out to the Department of Transportation
if you would like them to review your situation and take any further action on
your behalf.

Given that your upgrade to Premium Comfort was a personal decision due to
the seat reassignment, we are unable to offer reimbursement, as this falls
outside our liability. We apologize for any inconvenience this may have caused
and appreciate your understanding.

Best regards,

*** ***********
KLM Customer Care Assistant
Initial Complaint
Date:10/14/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***'s website states you have the ability to pay for tickets with 25% Miles and 75% cash. They instruct you to use the normal booking system and once you get to the 'payment' section the option will pop up. There is no option available to do this. Once you call the regular booking desk cannot assist with anything to do with miles. Once you call the flying blue booking desk they say they can't book it that way either and it MUST be booked through the website. It does not give you the option on the website anywhere! This is false advertising and seriously disappointing. Major airlines should NOT be allowed to advertise this way and trick customers into flying with them.
Business Response
Date: 10/18/2024
**** * ********* ********
******** **** ****** *****

** **********

Dear ******** *****,

We acknowledge receipt of your letter and thank you for taking the time to write to us.

This will be dealt with by an Assistant of our ************* Team, who will contact you as soon as possible.

In the meantime, should you require any further information, please visit the 'Contact us' pages of our website in your country of residence.

In case of an Assistant calls you to respond better to your request, the call may be recorded for quality purposes. If you don't want to, let the Assistant know at the beginning of the call.

Best regards,
************** *************

Customer Answer
Date: 10/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The solution was not resolved. Was never contacted via telephone or email by business.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******** *****

Business Response
Date: 11/13/2024
Dear BBB,

We regret to learn about the situation ******** ***** describes in her claim #********.

We have read the complaint regarding the issue with booking tickets using 25% Miles and 75% cash on ***'s website. We understand the frustration and disappointment caused by the inability to access this advertised option.

KLM prides itself on providing transparent and reliable services to our customers. We deeply regret any inconvenience experienced due to this issue. We have reviewed our booking process and confirmed that the option to pay with Miles and cash should be available as described. However, it appears there may have been a technical issue or miscommunication that prevented this from being accessible.

We assure you that we take such matters very seriously. Our technical team is currently investigating the issue to ensure that the option is correctly displayed and functional on our website. Additionally, we are reviewing our customer service protocols to ensure that all representatives are adequately trained to assist with such inquiries.

We apologize for any inconvenience caused and for not meeting your expectations. We value your feedback and are committed to resolving this issue promptly. We will contact the customer directly to address their concerns and provide a satisfactory resolution.

Thank you for bringing this matter to our attention. We strive to improve our services and ensure a better experience for all our customers.

Best regards,

*** *****-*****
KLM ************* Assistant
Initial Complaint
Date:10/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was traveling with my children on a *** flight booked through their U.S. site, and during our layover in *****, our checked luggage was opened, resulting in over $1,600 worth of personal items and gifts being stolen. Since July, weve been trying to get a response and compensation, having provided all necessary purchase receipts, proofs, and documentation. However, *** has repeatedly avoided taking responsibility for their failure to secure our belongings. They have attempted to close the case several times, which Ive had to reopen, and Ive resent the same documents over 15 times. Despite multiple requests for a supervisor via email, I have not received any calls or follow-up emails. At this point, Im not sure where else to turn for help.I sent not less than 30 emails to air France coupled with the claim itself sent online and updates. I joins few of the emails where I sent over and over the same requested documents where they deliberately act as if they didnt have them.
Customer Answer
Date: 11/04/2024
At this time, I have been contacted directly by KLM Royal Dutch Airlines regarding complaint ID ********, however my complaint has NOT been resolved because:

The business has reached out to me again, requesting the exact same documents I submitted four months ago. They are not making any progress in resolving the issue.

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ***
Business Response
Date: 11/15/2024
Regarding your request: ***********
BBB ID Reference ********

Dear ***** ***,
Please find below our response to the US BBB.

Dear BBB,

We regret to learn of all inconveniences ** *** describes in her claim ********.
I understand that some contents of her baggage were missing when she travelled with Saudi Arabian airlines and Air France from ****** to ******* on July 26th, 2024.
The passenger informed us that there were a white ******** OLED and a small ******* tab S7 plus.
The General Conditions of Carriage advise passengers not to include valuable items in checked baggage.
If passengers decide to carry a valuable item, they are unfortunately not entitled to compensation.
Furthermore, we are unable to accept accept credit card slips or bank statement as proof of purchase. They do not specify the items they bought.
On top of that, valid proofs of purchases should have been submitted within 21 days from receiving the luggage.
Therefore, I cannot respond favorably to the passenger's request.
Sorry for any disappointment this may cause.
Please do not hesitate to contact us should you require more information.

Best regards,

****** ****
Air ************************* Assistant
Initial Complaint
Date:09/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ticket to another country with *** for November. My ticket allows you to change the flights after the fact and as I was attempting to change my flights to another date when the *** website crashed on me and would not let me proceed with changing my flight information. I thought maybe I could see how much I would get back as a refund so I can use the refund to rebook the flight. I DID NOT press the confirm button for a refund when suddenly the website glitched again and it went ahead and refunded my ticket which I did not want! Because of their website glitching twice, I was forced to call customer service to explain my situation and nobody wants to help me reinstate my ticket when the issue is on their end because their website glitched TWICE on me and made decisions I didnt ask for. When I called customer service, he said that the ticket would be $1200 to change which is awful because I already spent $980 on the first ticket. They tried to scam me out of something that was not my fault at all. My first ticket is non-refundable meaning I wont get a refund or flight credits but they get to keep all my money. This is such a scam. I have asked multiple customer service agents to not process the refund and to reinstate my original tickets but they keep saying that they have forwarded my message to the right departments and not to contact them anymore which is extremely rude. They are thieves whose website doesnt work and they just want to steal from me and keep my money. This should not be allowed when the error is not on my part.
Business Response
Date: 11/12/2024
Additional information required relating to: ***********
BBB ID reference ********

Dear ******* ******

Having read your message to the US BBB, we require the following additional information in order to handle your case:

- The booking reference of your ticket with KLM;

- The ticket number with exact flights numbers and dates.

You can send us the above by simply replying to this email.

Your case will be put on hold with automatic reminders until you have the opportunity to do so.

Best regards,

****** ****
Air France and KLM Customer Care Assistant
Initial Complaint
Date:09/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged for a CANADIAN origin flight with *** in AMERICAN DOLLARS. The flight was booked over the phone with a *** agent due to issues I was having with "one way versus round trip" flight pricing, as I already had booked my return flight home with ***. The agent I spoke with to schedule the flight NEVER informed me the charges would be in American funds. He knew I am Canadian, and my husband and I are taking a flight FROM ******, we spoke about the CANADIAN prices listed on ****** (the CANADIAN website). The payment link I was sent via email and flight confirmation DID NOT include ANY breakdown in pricing. It ONLY included the actual flight itinerary. My credit card did not post this charge until 48 hours after the payment was made. I was shocked to find a significantly higher charge for my flights. The Canadian currency is much weaker than the American currency and thus the price I was charged was 1.45X higher than what was quoted over the phone. *** is REFUSING to cooperate with us. We told them to pull the recorded call to PROVE the words United States/United States currency were never used and we were declined that request. The management team with *** is refusing to assist in any way and only tell us we should have called within 24 hours to cancel our flight. How could we!? The charge did not post on my credit card until 48 hours after the payment was made. *** also did not send us ANY invoice or pricing breakdown for what we paid. We ONLY received a flight itinerary. We are speaking with agents that live in ********* Asia who are unwilling to pull the call logs from our flight booking and who are unaware there is a BIG difference between ************* and Canadian currency. This charge is FRAUDULENT. I NEVER authorized an American Currency charge on my Canadian credit card account. *** needs to be held responsible! This is Illegal! We are talking about an international flight that *** charged us over $4000 Canadian dollars.
Business Response
Date: 11/11/2024
********* **** ******** ***********
*** ********* ** ********

Dear ******* *****,
Please find below our response to the US BBB.

Dear BBB,
We regret to learn about the inconveniences ** ***** describes in his claim 22245486.
Our records show, however, that the itinerary in his booking ****** from ******** to ********* did not contain any US flights.
His claim is therefore declined as out of the US BBB jurisdiction and he is kindly required to contact the BBB in ****** for further information.
Should you require any further information, please do not hesitate to contact us.

Best regards,

****** ****
KLM Customer Care Assistant
Initial Complaint
Date:09/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On august 13th I contacted *** asking to get approval for 2 dogs in the hold, prior to purchasing my changable fare ticket for a flight on october 13th, stating i would not purchase tge ticket if they got denied. The female put in the request and stated it seemed like it was approved. Later on the app it showed the 2 dogs as my additional bags in the hold. I called on september 2nd to request changing the flight but wanted to request the dogs as well prior to making the change. I was informed that their partner airline, *****, had a pet embargo and that the dogs would not be allowed on the 13th or the 7th even though they showed on the ticket as baggage for the 13th. *** put the ticket change through anyway and said it seemed as though it may get approved and for me to check with delta the next day. I contacted delta the next day and they rejected the dogs. On September 3rd, on ***'s website i cancelled the flight and requested a voucher. The website instead gave me a $28 cash refund. I could not request a voucher for future use online. Icalled them today to request the voucher and they said since i accepted a $28 credit they could not process a voucher for the other $544. In the past *** has had options torequest vouchers, file complaints, etc online. Now their website gives you the run around bringing you in circles *** dead ends no matter what options you pick. Since this was a changable fare ticket, all i am asking for is a voucher. I have used *** for 30 years. They are my airline of choice for international travel. I have changed and cancelled flights many times over 30 years but have never had this problem. All i am asking for is what is fair: a voucher for future use of my $544. In april 24 when i had a similar problem, there was a firm tosubmit online. Now there is nothing and the people on the phone say they can't help me. The reservation was under the name ***** ***** but I want the voucher under my name ******** ******* because I used my credit card.
Customer Answer
Date: 09/29/2024
Better Business Bureau:

At this time, I have not been contacted by KLM Royal Dutch Airlines regarding complaint ID ********.
Sincerely,

******** *******

Business Response
Date: 11/08/2024
Dear *** ********

Please find below our
response to the BBB:

Dear BBB,

We
regret to learn about the situation *** ******* describes in her
claim #*********

We are writing to
confirm that after consideration of the claim we have arranged for an
electronic travel voucher to the amount of the original ticket price to be
issued under the passenger’s name.

We sincerely
apologize for the delay in processing this and for any inconvenience this may
have caused.

Thank you for your
understanding and patience.

Yours sincerely,

********** *******
KLM Customer Care Assistant
Customer Answer
Date: 11/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

While I appreciate the credit. I have asked for it to be under my name ******** * ******* since it was my credit card that paid for the ticket. The passenger, already had to do his traveling through another airline that allowed the dogs.
So as in my original requests, A travel voucher under the name ******** ******* is what I am asking for.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******** *******
Initial Complaint
Date:09/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged twice for one extra bag. I completed online check in on 8/18 prior to my 8/19 flight from ******. I paid the extra bag on 8/18 and then was charged again at the airport at 8/19 for the same bag. I submitted a refund request and was denied and called and was denied again. I have proof of the double charge as shown below but continue to be denied. I am extremely frustrated and tired of trying to use my time to compliant. I paid ****** euro
Business Response
Date: 11/08/2024
Dear *** ********************* find below our response to the BBB:

Dear BBB,

We regret to learn about the situation *** ****** describes in her claim #********.

We are writing to confirm that we have once again arranged for a refund of the passenger's baggage option to be made to her original form of payment under reference ****************. We sincerely apologize for the delay in processing this refund and for any inconvenience this may have caused.

Thank you for your understanding and patience.

Yours sincerely,

********** *******
*** ************* *********
Initial Complaint
Date:09/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a flight with *** and purchased the fully refundable ticket. I canceled the flight and received an email from them saying that they would refund my money, called five times and was told different things from different people, basically, they claimed that theyve already sent my money back to me, but I havent received it in over 8 months. What I am seeking is a check to the provided address OR a future flight credit.
Customer Answer
Date: 09/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:08/23/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family of 5 was traveling from **** to *** through *********. Our flight on July 20th from **** to ********* was delayed by approximately 90 minutes and we missed our connection to LAX. Due to the **************************** issue, *** rebooked my family's flights 48 hours after our original flight was supposed to depart. So, our new flight from ********* to *** was on July 22nd. We had to secure three (3) hotel rooms due to the limitation of the hotels only allowing 2 persons per room. Because of so many flights being cancelled, summer travel traffic, same day reservations and having to get three (3) hotel rooms together, it was very challenging to secure rooms to accommodate our family. I filed a reimbursement to *** for our costs incurred due to ***'s delayed flight. *** agreed to reimburse $1,000 USD of the hotel costs of $3,771.03 USD. *** claims $1,000 USD is "reasonable" which is preposterous. That would mean we would have to secure hotel rooms in the $170 USD/night range which would've been impossible. I have attached the receipts for our hotel stay. My request is for *** to reimburse the total difference of $2,771.03 USD which, in our opinion, is more than "reasonable."
Customer Answer
Date: 09/17/2024
Better Business Bureau:

At this time, I have not been contacted by KLM Royal Dutch Airlines regarding complaint ID ********.

Sincerely,

***********************
Business Response
Date: 10/18/2024
Our reference: *********
Your reference: ********

Dear BBB,
Thank you for
your communication of 23 August 2024 concerning the complaint of our passenger
Joseph Bevan and his family regarding the request for reimbursement of their
hotel rooms following the modification of their trip on 20 July 2024 caused by
the delay of their flight from Rome to Amsterdam.
According to
our records, the passengers were rebooked on a flight of 22 July 2024 to
arrive at their final destination and had to spend two nights in Amsterdam.
Following this,
the passenger submitted to us the invoice for his hotel nights, which amounted
to 3,460.93 EUR, and we paid the amount of 1759.84 EUR from ********* into
the file.
We have
reviewed the passenger's file and unfortunately, we will not be able to pay him
the full amount requested, as we consider this amount unreasonable.
Therefore, we
will not be able to give him a favorable reply to his request.
Best regards,
******** ******
KLM Customer Care Assistant
Customer Answer
Date: 10/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

KLM's response is preposterous. Citing their determination of "reasonableness" is not grounds to decline to refund my out-of-pocket expense in full.  Further, I would challenge KLM to go back to July 20th, 2024,
in the midst of a global technology crisis caused by Microsoft/Crowdstrike
which impacted your partner airline, Delta, to find a hotel which had three
rooms together (remember, 2 of my 3 children are minors), in a “reasonably”
safe sector of Amsterdam, in the middle of summer and same-day booking (as a
result of your own KLM flight delay, causing us to miss our connector).
KLM's policy of the open-ended "reasonable" test should be challenged by the BBB. It is clearly to shift expenses to the consumer away from taking full responsibility for a delay caused by KLM.
I would respectfully request my file be reviewed again. I would also challenge KLM to provide options on July 20th, 2024, fitting the "reasonable" test they're citing. I was on the ground in Amsterdam and can tell you we stayed at the only hotel in the entire city which had three rooms (for my family of 5, which includes 2 minors) together due to all of the flights being delayed, re-routed and re-scheduled.
Thank you, ******

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****
Initial Complaint
Date:08/21/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a return ticket from the ** to ***************. When I was in ***************, I wanted to change my return date to the **. On July 7, the *** website showed that it costs $0 to rebook my flight for $0. However, the website did not work. In the following days, the additional price went up to $50. Yet, every time when I got to the final step of the rebooking, the website threw an error. Therefore, I decided to call *** on July *************************************** 416 euros (462 dollars). The *** representative that I spoke with on the phone also saw the $50 that I saw and made a note on my account. Yet, she had to charge me 416 euros, due to an error on ***s side. She advised me to email ******************** (and add the screenshot) and wait 3 hours to see if they respond. Since they did not respond, I called back and paid the 416 euros. The representative recommended that I file a claim on the *** website when I returned to the **, so that I could get my money back. I did that as well (reference numbers *********), but my claim was denied .In short: the *** website showed $50 to rebook my flights (I have this as proof in my email that I sent to *** BEFORE I paid), but their website malfunctioned and I had to pay a lot more. I tried to get this money back, but *** denied this. Kind regards,*************************
Customer Answer
Date: 09/19/2024
Better Business Bureau:

At this time, I have not been contacted by KLM Royal Dutch Airlines regarding complaint ID ********.

Sincerely,

*************************

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KLM Royal Dutch Airlines is NOT a BBB Accredited Business.