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Business Profile

Airlines

KLM Royal Dutch Airlines

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Reviews

This profile includes reviews for KLM Royal Dutch Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

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KLM Royal Dutch Airlines has 11 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 28 Customer Reviews

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    Review Details

    • Moshe A

      Date: 03/28/2023

      I am writing to report an incident of abuse of authority that occurred during my recent flight with KLM (powered by Delta). At the check-in desk, a KLM supervisor made me feel uncomfortable and prevented me from receiving the service I had paid for.The supervisor questioned the ownership of my luggage and asked me to weigh my carry-on and personal item bag together, including my jacket. Despite complying with Delta policies, she insisted I pay for an extra bag. When I explained that I had purchased a priority flight with Delta Premium Select, which allows two checked bags, one carry-on, and one personal item bag, the supervisor argued with me and tried to prevent me from taking my flight.This behavior was unacceptable and left me feeling frustrated and disappointed. The supervisor's conduct was unprofessional and seemed to be motivated by personal biases, as she was dismissive and rude towards me. I complied with her demands out of fear that she would prevent me from boarding the flight.After arriving at ***, I discovered that my suitcase had remained in ***, and I had to go to the Delta baggage desk to file a claim and retrieve it. The delivery company then informed me that they would deliver my suitcase at 11 PM, which was an inconvenient and unusual hour for delivery.I am deeply disappointed in the service that I received from KLM and will never fly with them again. I hope that Delta takes appropriate action to ensure that their representatives treat all customers with respect and courtesy. Please investigate this matter and inform me of the steps you are taking to prevent this behavior from happening in the future.

    • Jairus M

      Date: 03/27/2023

      I am one of the many that had luggage issues. I have contacted KLM numerous times about a voucher, they supposedly put in the request and was the wrong amount, and has been 3 weeks since someone has reached out. I have contacted them via email with my original request several times over the course of 3 weeks and still no answer.

    • Melanie K

      Date: 10/25/2022

      I am writing to provide a personal insight into the unprofessional, anxiety provoking experience I recently had with a Delta flight, operated by KLM.
      I arrived at AMS airport four hours before my flight was meant to depart, with a fully paid business-class seat (nearly $10K in cost), and was told I no longer had a confirmed spot and was, in fact, placed on the standby list because KLM decided to change to a plane with a more limited business class section.
      I indicated that in fact my seat was confirmed and that I was enroute to meet my newly engaged daughter, her fiancé, and his parents, and needed to fly out as planned. The desk agent told me the following:
      • “I am sure you are disappointed, but we no longer have enough seats”, “someone had to lose their seat, you’re the unlucky one today.”
      I suggested we find solutions. The agent offered:
      • “Think positive thoughts.”
      • “The solution is you go to the gate and hope that someone didn’t make their connection or got stuck in a security line.”
      I observed that, these so-called “solutions” don’t actually solve for my need/expectation that I arrive in *********** later that day. The agent then said:
      • “No there is no other flight we can book you on, you have to be officially bumped off your flight before we can look at another option.”
      • “No, your ten-thousand-dollar ticket does not guarantee you a seat when we changed the size of the plane.”
      • “No, Amex Travel can’t tell you that you have a seat, that’s KLM's job.”
      After hours of tension, a staff member at the business class lounge found me a seat and said, “this happens all the time.” I was very grateful and relieved that a seat was found, it wasn’t the window seat that I had selected, and preferred, in order to fully rest, but I did get to leave town.
      Given this experience, I truly do not see any reason that I would ever fly with KLM again.

    • balaji t

      Date: 09/30/2022

      I have booked a ticket with KLM. The ticket was all confirmed and ready to go. One and half month later, they suspended my ticket and I have tried reaching out to them over the phone and email. No response. I want to reschedule the ticket and there is not way to reach out to them. Their online portal wont allow me to reschedule the ticket. In a heavily regulated country such as USA, I Still cant find answers to such bizarre scenarios. What to do with this airline? How to either get my money back or reschedule my ticket?

    • Michael V

      Date: 09/12/2022

      Can I give less than one star?Its been over 8 weeks since KLM Air France could properly and effectively manage my luggage from ********* to ******.I received my luggage after 5 days (thanks to the follow up from *********************). During those 5 days I had unnecessary, but unfortunately necessary, expenses. I had to purchase basic personal essentials as well as clothing since I was not sure if I would see my luggage again.A reimbursement claim was made on July 11, 2022. I was told to keep receipts, which I did. I had to submit and upload each receipt individually. The total reimbursement claim is just over 200 Euros. I also emailed my receipts. I also provided banking information I indicated in several emails that I live in ******. I was also asked for a lost luggage report which I never received that request didnt really make sense since the airline would/should have all the records of the luggage being lost; including my original claim. Almost 8 weeks later, I have not received my reimbursement. I just checked and the claim is constantly being updated not sure what that means but the claim is still in process (for over 2 months?). I understand the lack of management ability with ******** airlines are very short-staffed and it seems most airlines do not take a proactive approach to staffing, rather taking a reactive approach. Is the same approach taken with accounting departments? ******* has to be physically handled a 23 kg suitcase has to be picked up and loaded, unloaded and reloaded. It took 5 days to handle a 23 kg suitcase and physically send it an additional 300 kilometers to my destination (again thanks to ********************* and the delivery team). An online paper claim should not take over 20 days to be processed

    • Daphne S.

      Date: 09/06/2022

      On May 16, 2022, I traveled via *** Airlines to *********, *********** for a few days. I would be boarding a cruise ship to set sail for the **** *** **** Cruise on May 20, 2022.Once, I arrived my cabinmate noticed my luggage had been badly damaged which required me - due to the short time-frame in ********* to locate and replace my luggage since, I didn't have time to inquiry about a repair. The larger piece of luggage had what appeared to be a slit down it...as if someone used a box cutter to cut it.Due to the fact that I am not from *********, ***********, under a time constraint and not familiar with the area. I was solely in the country to board the **** *** **** Cruise Ship. It was totally not possible to repair the baggage. I had to spend my short time in ********* to search for a piece inexpensive, unexpected and damaged luggage to continue my travel. I attached a copy of the receipt for the cost to replace my destroyed piece of luggage. According, to the person where I purchase the replacement lugguage informed me that it would be more cost efficient to just purchase a replacement piece of luggage. Again,I didn't have the time nor the travel resources to locate a luggage repair shop to get an estimated for my damaged luggage. *** declined to cover any or half the cost to replace my damaged luggage at the hands of their baggage handlers.I am highly disappointed in a corporation that has a huge revenue. BTW, the replacement for the damaged luggage cost was a little over $300.

    • Lynn R.

      Date: 07/28/2022

      My mother, 85 years old, my husband, 70 years old and myself 65 years old where flying to ******* for a wedding. Our flight left on June 22 and we returned on July 4th, 2022. When we arrived in *********, we were being switched to *** Airlines for our final destination of *********, *******. When we arrived, we were told that our flight had been cancelled, I did not receive any text or email messages as to what to do next. I called host and hostess to tell them what was going on. I went to the *** service desk to ask what I needed to do, that I came in on ******. She was so nasty and rude and said that they were not associated with ****** and was of not help at all. Somehow, they found out where we needed to be and what time. We went through customs got on a *** flight to *********, but apparently our luggage did not come with us. I filed a lost luggage claim. 6 days after arriving I received one bag, the day before we were to fly home, I received the 2nd bag, and to this day, I have no idea what happened to the third bag. I have spent countless hours trying to reach someone to no avail. It's now been more than 21 days since we have been home. I then tried to find a form to fill out for reimbursement for the clothing and medication I had to purchase. That has been like a merry-go-round and I still haven't figured out how to find the form. This has been a horrible experience and I don't know how to resolve it.

    • Paul R

      Date: 07/22/2022

      We found attempts to file a claim with KLM for reimbursement for flight delays, delayed baggage, and refunds for unused seat upgrades even more frustrating than the flight cancellation and the baggage issues themselves. Telephone calls went unanswered after long periods or were disconnected because of "the high volume" of calls it was encountering. KLM's website would not allow for the filing of our claim because it refused to recognize reservation confirmation numbers that it had issued us. Further, email address for "customer care" and refunds were no longer valid. US mailing addresses list for KLM's US office were also incorrect. We had never before encountered corporate attempts to avoid responsibility for its actions. We suspect that resort to our small claims court will be the only recourse to regain our losses, which amount to about $2000.

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