We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Alcoholism Information

General Service Office of Alcoholics Anonymous

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholism Information.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the toll free number provided on this website - ***********. I was looking for the address of a specific meeting and asked if they could help me locate it. Let's just say, they were not very hospitable and became frustrated, impatient, condescending and rude. I bailed quickly and went directly to an intergroup office for the info. Meanwhile, I accidentally (unknowingly) called that same call center again and told them I was pursuing the information elsewhere. I received three follow up calls BACK from that center, berating me. I even received a text from one of the boys I spoke with there from this line: ************, with the following statement: "Why are you **** ** ***** ****?" (this will be archived for evidence). The other numbers that called me were: **************************, ***********. Is this really how you train people to handle fellow alcoholics???? I would NEVER send someone to that call center for help.

    Customer Answer

    Date: 09/16/2024

    At this time, I have been contacted directly by General Service Office of Alcoholics Anonymous regarding complaint ID ********, however my complaint has NOT been resolved because:

    I received a call from the NY office and they said they would look into it.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***********************

General Service Office of Alcoholics Anonymous is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.