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Business Profile

Animal Registration

The American Kennel Club, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for The American Kennel Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.06

    Average of 17 Customer Reviews

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    Review Details

    • Peggy C

      Date: 06/26/2025

      They do not pay the vet bills for an accident My German Shepherd had every time I emailed them they need something different it's one excuse after the other and it has been over a month and still I have yet to be reimbursed for my German Shepherds vet bill. I would not even give them one star if it were available

    • Scott L

      Date: 06/11/2025

      I received numerous emails from AKC pet insurance encouraging me to sign up for their insurance plan. After two weeks of deleting the emails I received an email that stated I was signed up along with an attached policy for pet insurance. I called the AKC pet insurance phone number and the customer service agent said I am responsible and mustve signed up my pet. I did not sign up my pet. I havent received my pet at least for another 30 days. I feel that this practice is fraud and unethical. I am extremely disappointed with AKC having this sort of practice and would be weary of any future transactions regarding the AKC.

    • Nicole S

      Date: 05/04/2025

      Nicole S

      Date: 05/04/2025

      I attended 2 AKC rally events with my mix breed dog. Everyone; competitors, judges, event staff, was incredibly rude to me both times. I dont know if it was the mixed breed dog thing or the fact that Im new to the sport. Needless to say I will never be registering any of my future dogs with the AKC nor will I be attending anymore AKC events, agility, rally, NOTHING. Dont give this organization any of your money. Also both of the events were about ***** hours behind.

      The American Kennel Club, Inc.

      Date: 05/12/2025

      The AKC is sorry to hear of your experience. To further research the matter, kindly email me directly with the details of the event along with your dog's number. My email address is ***************************** I appreciate your cooperation and look forward to hearing from you.

    • Lydia D

      Date: 04/21/2025

      Lydia D

      Date: 04/21/2025

      Told me my extremely fit dog doesnt qualify for fit dog. Doesnt even know what the sport Schutzhubd is. Ive seen incredibly obese dogs running around with fit dog titles though. What a laughing stock of an organization. Also waits weeks and weeks to tell me right at Easter dinner my dog isnt fit and that our unique lifestyle does not qualify. My dog is packing muscle and can not be anymore fit then she is. How do you not honor a German dog sport that has been around for over a century. Absolute joke

      The American Kennel Club, Inc.

      Date: 04/22/2025

      I am sorry you had a bad experience with AKC Fit Dog. I think there was a misunderstanding with regard to Schutzhund. AKC is very familiar with Schutzhund, and dogs with Schutzhund titles may use them for points toward earning the AKC Fit Dog title. In the case of your dog, you submitted time for training and practice. For some sports (e.g., Schutzhund, agility, obedience), training and practice do not count. These sports may be counted once the title is earned.The refund you requested for the rosettes has been submitted to ***************** and the refund for the Schutzhund title will be processed through the AKC Family Dog Department.We wish you and your dog the very best.

    • Josiez L

      Date: 02/16/2025

      Josiez L

      Date: 02/16/2025

      I brought two husky from akc breeders and both puppies died at random times and prior before their death they was active and playing i had email and file a complaint I haven't heard if there was justice done i lost over 2k

      The American Kennel Club, Inc.

      Date: 02/20/2025

      The American Kennel Club is sorry to hear of your losses. I'm sure this has been so difficult for you and your family. The AKC will continue to correspond with you via email about the information you submitted.

    • lar v

      Date: 08/29/2024

      lar v

      Date: 08/29/2024

      AKC is NOT screening Breeders. They also do not accept any accountability for allowing them to be listed on their website and giving them the stamp of approval by naming them "breeder of merit" This breeder LIED to me about the health of SIRE and DAM when I reached out for a health history on behalf of my dog. She said "I wont bother the *** owners" with this, "they are both doing fine" Only to find out they are actually dead and have a line history of cancer. She lied, was rude and put my dog at risk. This is nothing better than a puppy mill breeder and AKC keeps sending scripted answers, delays and stating they claim no responsibility for the breeders they have listed on their website. WOW! That is nothing better than a fraudulent organization masquerading as one with credibility, morals and standards. Clearly based on the pattern of this type of complaint it demonstrates this organization needs to be investigated as well. BUYER BEWARE! Trust me, AKC's next move will be another scripted unhelpful response just like the ones listed in the other complaints shown.

      The American Kennel Club, Inc.

      Date: 09/05/2024

      Hi *****,We are so sorry to learn of your experience. Please email *********************************** so we can look into this situation further. Please be sure to include the breeders name. We appreciate your cooperation.

    • Jane D

      Date: 03/29/2024

      Jane D

      Date: 03/29/2024

      Akc insurance is a scam. We have never received once cent for reimbursement. We purchased the latest policy but due to " system glitches " on their end, had to call in and have everything done by an agent as we were being charged for the policy but no policy was showing up because it didn't exist. When we filed a claim they denied it stating the policy had a discrepancy that the dogs name didn't match. I went and looked at the policy. Under pet name, they had put MY NAME . They also had reason codes to deny everything else when in fact the reason for the vet visit wasn't exempted. Doing some further looking at my policy it wasn't set up the way I had asked with the wrong coverage amounts and everything. I finally gave up and canceled over email because the policy wasn't set up the way I asked, they made errors in the policy such as putting my name under pets name and then denying my claim because of it. They also find any and every reason to not cover anything. Looking back over the years they haven't reimbursed me a single *****.

      The American Kennel Club, Inc.

      Date: 04/09/2024

      Hi Jane, thank you for reaching out and sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations.

      We would like to note that while AKC Pet Insurance works closely with the American Kennel Club, it's important to note that we are separate entities. We recommend reaching out to AKC Pet Insurance's Customer Care team directly at (866) 725-2747 with your concerns and they would be happy to assist you with your account in greater detail.

    • Cherish R

      Date: 03/12/2024

      Cherish R

      Date: 03/12/2024

      Horrible customer service! They try to act like theyre top of the line but do NOT know how to handle things in a professional manner. I HATE AKC with a passion. They get things wrong and arent willing to help get it corrected quickly Get new staff!

      The American Kennel Club, Inc.

      Date: 03/13/2024

      We are sorry to learn of your experience. Kindly provide us with the details of why your customer service interaction was not good. Then, We will do our best to assist you.

    • Eleanor H

      Date: 01/27/2024

      Eleanor H

      Date: 01/27/2024

      AKC pet insurance is a scam. Says **** give you 30 days of insurance free with FREE 24/7 vet hotline. I chatted with 3 different reps * **** only take info * then tell you it's $5 to talk to a vet. They want your info to then charge you $35 a month.

      The American Kennel Club, Inc.

      Date: 02/09/2024

      We were able to find a policy for ******* but we are concerned that she might have been calling a different 24/7 vet helpline than ours. Please let us know what number she was calling, then we can research it further. We spoke to her once on 1/24 after she had activated the 30 day policy and answered a question about how to file a claim but the 24/7 vet helpline didnt come up. ************ is our AKCPI 24/7 vet helpline phone number and they just ask for a policy number and then help our customers from there.

    • Mary S

      Date: 10/22/2023

      Mary S

      Date: 10/22/2023

      I bought a chinese crested from *************************** who is a breeder who advertises on akc marketplace. Puppy was picked up at breeders house at end of July 2023.No papers were provided although she charged me $35 for the akc registration fee.To date I have no papers on this expensive puppy and no reply from akc after I sent complaint and nothing from breeder regarding my papers.I do not recommend buying from this site. They do not screen their breeders

      The American Kennel Club, Inc.

      Date: 10/23/2023

      We are sorry to hear of your experience. The AKC may be able to assist you in obtaining paperwork for your dog. Kindly send us an email to ************************************ Please include the details of the sale along with any supporting documentation.

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