We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Archery Equipment

Eder's.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Archery Equipment.

Complaints

This profile includes complaints for Eder's.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Eder's.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Eder's.com

      200 E 89th St New York, NY 10128

    • Eder's.com

      85 Forest Ave. Locust Valley, NY 11560

    • Eder's.com

      P O Box 774 Locust Valley, NY 11560-0774

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for G5 DeadMeat V2 broadheads and they sent me the wrong items. They wont answer phone or return messages. I tried emailing but no response. Would like a full refund.Thank you.

      Customer Answer

      Date: 07/21/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Eder's.com has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an expensive trail camera that does not work as described. I have attempted to get a return authorization but ******* at Eders said that I need to contact the manufacturer. I contacted the manufacturer and they refunded the cost of the cellular data plan. I need to get a refund for a defective camera from Eders. They do not answer phone calls and they are very slow in responding to my emails. They are not standing by their refund policy. I have a defective camera that does not operate as intended and I need a refund.

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Wicked Ridge Raider 400 crossbow from Eders.com. The ad on Eders website says that the crossbow includes a range master pro variable speed scope. I received the crossbow in a reasonable amount of time but the scope that I received is a cheaper multi line scope and definitely not what the ad states. I shopped around at several other sites for this bow and Eders was the best price for the bow with the range master pro scope but the same price as other companies with the multi line scope. When I emailed Eders to let them know about the mistake they asked for a picture of what I received and a picture of the upc which I sent them right away. ******* from Eders replied back saying it had to be an in line change and if I wanted I could send it back but will not send me the scope that I should have gotten per the ad on Eders.com. ******* said that they would waive the restocking fee but I would have to pay for return shipping. If I pay for return shipping I would have been better off to have purchased the crossbow from a different company to start with. I could have ordered from a different company and paid an upgrade charge to have gotten the rangemaster pro scope to begin with, whereas now if I pay return shipping and then order from the other company it will cost me more money. I feel as this is blatant false advertising and Eders.com should have to supply me with the scope that the ad on there website says is included.

    Eder's.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.