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Business Profile

Art Gallery

Artifact Projects

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Gallery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2024, I entered into an agreement with Artcorp Inc. (also known as Artifact Projects ***) to advertise my artwork in the December 2024 Manhattan **************** issue of Architectural Digest. I paid $1,500 for a small-format ad to promote my 3D ceramic artwork.The final printed ad misrepresented my work in multiple ways:The image was much darker than the original and poorly printed, which significantly altered the appearance of the piece.The artwork appeared much smaller than expected and lacked visibility compared to other ads on the same page.Unlike neighboring ads, mine had no context or description only my name and website which diminished its ********* a 3D artist, proper representation of texture, depth, and color is critical. I was not offered any proofing process, rendering assistance, or opportunity to include more information, even at an added cost.I reached out to Artcorp three times to express my concerns and request a fair resolution. My first message received a short, dismissive response with an offer of a 20% discount on a future ad. My second, more detailed letter received no reply. I followed up a third time, stating my desire to resolve the issue directly, and again received no response.This was a significant investment, and I am deeply dissatisfied with both the quality of the final product and the lack of professional follow-up.Desired Resolution:I am requesting either a partial refund for the $1,500 ad due to misrepresentation and lack of support, or a formal acknowledgment that their advertising process will be revised to better accommodate 3D artwork.

    Customer Answer

    Date: 06/07/2025

    Better Business Bureau:

    At this time, I have not been contacted by ArtCorp Inc regarding complaint ID ********.

    Sincerely,

    ****** ******

Artifact Projects is NOT a BBB Accredited Business.

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