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Business Profile

Associations

National Basketball Association

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Associations.

Complaints

This profile includes complaints for National Basketball Association's headquarters and its corporate-owned locations. To view all corporate locations, see

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National Basketball Association has 2 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NBA League Pass is a subscription program that allows you to watch NBA games through the NBA App or a TV provider. I purchased an annual membership from NBA.com which allows me to watch games on the NBA App. Each year the subscription auto-renews over the summer or in early fall. I paid $99.99 on 9/29/22. The two platforms I have to use the App are Playstation 4 and Xbox One. Starting with the 2022-2023 season the NBA App is no longer supported on the Playstation 4 which leaves Xbox One. Unfortunately, the App is not functioning on the Xbox one. Either video freezes after a short period of time or it's very laggy so I can not watch a full game.New subscribers are able to cancel their membership during their free trial period, but those who renew their subscriptions do not have this option to cancel or for a refund after the season starts. There is also no visibility on the NBA website for open issues with the app, and during the renewal period there was not visibility on changes to which apps are supported. It is a misleading practice to have customers auto-renew their subscriptions if the Apps that are advertised as compatible do not work. Playstation 4 is no longer listed as a compatible App, but Xbox One is. My most recent case with the NBA League Pass Support to try to resolve this is *******. If I'm able to get a refund, at least I can try the other option of purchasing League Pass through a TV provider, which may have better results.

      Customer Answer

      Date: 10/24/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:10/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thursday, September 29, 2022 I was charged $105.99 by the NBA league pass. This was not authorized by me and every time I try to call their customer service they disconnect me and will not resolve my issue I also have emailed the company and they have not responded.

      Business Response

      Date: 10/14/2022

      In response to ****************** complaint on October 3rd, we contacted **************** via email on the same day to let her know that we were unable to locate her account based on the email address she provided.  We have been in touch with **************** for additional information in order to locate the account in question.  Once we are able to locate the account we will issue the applicable refund.

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